The Role
Manage daily production operations, analyze and improve processes, monitor KPIs and dashboards, determine staffing needs, coach and discipline staff, oversee management team, participate in client meetings, and ensure corporate and client goals are met.
Summary Generated by Built In
This position is in office in Middleburg Heights, or Milan, Ohio and is 5 days a week for the first 3 months (training period). Then reverts to hybrid model of 3 days in office and 2 day working remote each week.
Key Responsibilities:
- Process analysis to determine areas of process improvement.
- Ensure that all corporate and client goals are being met.
- Add, adapt, and implement processes to meet the needs of both the client and the teams.
- Oversee management staff and provide education and guidance as needed.
- Monitor dashboards to ensure work is current and adjust staffing to address any out of target work.
- Monitor productivity of staff. Work with supervisor on any outliers.
- Participate in client meetings, as needed, for discussion on processes and billing issues.
- Analysis of process flows.
- Monitor the daily activity of all direct reports.
- Examine account work volumes in the various divisions to determine the needed resources.
- Determine staffing needs based on client volume – both past and forecasted.
- Provide direction to management staff on work task priorities.
- Monitor performance standards of staff and address staff not meeting KPIs (Key Performance Indicators) I.e., Coaching Plans, warnings, other disciplinary action as needed.
- Other duties as assigned.
Education/Experience:
- Four-year degree or similar level of experience
- 5 – 10 years of experience working and managing staff in a business environment
- Experience in working with software and systems
- Ability to work effectively in collaboration with diverse groups of people
- Positive experience in attracting, developing, coaching, and retaining high performance team members
- Ability to establish priorities and effectively communicate initiatives and objectives to staff
- Demonstrated strong integrity, positive attitude, and goal-oriented initiative
- Proficient in using Microsoft Excel, Word, and other related software
- Ability to maintain confidentiality
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Four-year degree or similar level of experience
- 5 - 10 years of experience working and managing staff in a business environment
- Experience working with software and systems
- Proficient in Microsoft Excel, Word, and other related software
- Experience attracting, developing, coaching, and retaining high performance team members
- Ability to establish priorities and effectively communicate initiatives and objectives to staff
- Ability to work effectively in collaboration with diverse groups of people
- Ability to maintain confidentiality
- Demonstrated strong integrity, positive attitude, and goal-oriented initiative
Quadax Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Quadax and has not been reviewed or approved by Quadax.
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Leave & Time Off Breadth — PTO, holidays, and short-errand flex time indicate a broad time-off offering. Access to time off is often seen as a meaningful offset to lighter cash compensation.
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Retirement Support — A 401(k) with company match is part of the package. This is highlighted as a valued component even when cash pay is viewed as moderate.
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Wellbeing & Lifestyle Benefits — Wellness initiatives, employee discounts, and community programs add lifestyle value. These perks contribute to a more rounded benefits experience.
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The Company
What We Do
Quadax is a healthcare revenue cycle technology and services company focused on making the business of healthcare run better. Quadax enables clients to collect more and enhance visibility into their business, allowing them to focus on their role in providing quality healthcare.
