The Production Control Assistant (PCA) plays a pivotal role in the work booth operations. The PCA audits aircraft maintenance documentation both in-progress and at completion followed by data entry and scanning audited copies into archive. Creates repair station record of a completed work package and ships to the customer. Perform routine and specialized clerical support duties in accordance with standard operating procedures. The Production Control Assistant uses personal computer applications necessary to complete assigned tasks.
Job Duties and Responsibilities
1
Qualified and proficient in all required customer data entry systems and portals.
2
Data enters work packages accurately, in a timely manner, on a consistent basis.
3
Performs audit of work packages for accuracy, in a timely manner.
4
Works in tandem with the Planning Department to add items to the work scope including engineering items and after hours work order changes.
5
Attaches material certificates to work cards.
6
Follows up on work cards needing corrections.
7
Maintains a running tally of audited paperwork.
8
Scans work packages creating repair station record of maintenance.
9
Files work cards and non-routine work cards accurately and in a timely manner.
10
Provides a shift turnover via e-mail daily highlighting any impending action items.
11
Ships completed work packages to customers as needed and uploads work packages in customer systems as required.
12
Key support within maintenance work booth to assist in updating reports, document control and informing Project Manager of needed document corrections.
13
Follows all controlled work booth and safety procedures and wears/uses appropriate safety equipment for the work being performed (as required).
14
Performs other duties as assigned.
Key Interactions
Internal
Departments or Job Titles
Purpose
Immediate Supervisor
Maintenance Managers and Supervisor
Other Leads and Employees
External
Businesses or Organization
Purpose
Customer Representatives
Vendors
Other OpCo employees
Requirements
Position Profile
Required
Desired
Level
Academic Qualifications
High School Diploma or GED required, college degree preferred
x
Languages
Must be fluent in spoken and written English. Spanish a plus
x
Special Licenses
NA
Previous Experience
Minimum one (1) year of relevant aircraft industry experience preferred
x
Technical Skills
Position requires proficiency in software applications including Microsoft Word, Excel and Project. Individual will perform daily transactions within Flightstar’s ERP system as well as customer portals
x
Required Skills
Above average organizational skills
x
Strong customer service aptitude
x
Strong communication
x
Strong attention to detail and follow through
x
Multi-tasking techniques and typing proficiency are necessary to perform effectively in the position
x
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or GED
- Fluency in spoken and written English
- Proficiency with Microsoft Word, Excel, and Project
- Proficiency with Flightstar ERP and customer portals
- Above-average organizational skills
- Strong customer service aptitude
- Strong communication skills
- Strong attention to detail and follow-through
- Multitasking and typing proficiency
- College degree
- At least one year of relevant aircraft industry experience
- Spanish language skills
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What We Do
MRO Holdings is an aviation services and solutions provider with four airframe maintenance and modification facilities, and a technical solutions organization: Aeroman in El Salvador, Flightstar in Jacksonville, FL, TechOpsMX in Queretaro, Mexico and North State in Winston-Salem, NC. In addition, MRO Holdings recently launched a new comprehensive technical solutions organization called MRO Solutions, located in El Salvador. MRO Holdings is a World-Class aircraft maintenance and modifiation provider; we deliver long term solutions for the aviation industry. Our philosophy at MRO Holdings is simple: to recruit, train and invest in the best people in the industry to align our services and solutions with the long-term needs of our clients.
