Responsibilities:
- Manage the IT service management lifecycle to enable beneficial changes to be made with minimum disruption to IT services.
- Work with IT leadership, Application Development, Infrastructure and other IT resource areas to define and communicate the change, release and deployment process.
- Execute deployment process to move ‘in good order’ changes into the various environments following change management / release management and quality control procedures for Model and Production environments.
- Responsible for managing the workload from service ticket requests, service outages, change control, and other related projects.
- Acts as a liaison between developers, infrastructure, and project management resources to plan changes to the various system and applications.
- Provide leadership for formal change management meetings and processes, including management of the forward schedule of change
- Lead efforts to standardize deployment processes, policies and on the various environments
- Prepares jobs for processing:
- Prepares complex jobs on in model and production environments.
- Works with development teams to prepare or revise job schedules as necessary.
Strategy & Planning
• Provides consultation to application development teams regarding change management requirements and provides recommendations for both the design and action plans for code promotion and new application/system integration.
• Coordinates with other Infrastructure teams to configure, install, maintain, and upgrade company's various system environments.
• Must have a strong working knowledge of
O Mainframe Environment
O Windows Servers
O Linux and UNIX systems
O iSeries-AS/400
O Scheduling Tools
O Powershell
• Ensures high level integration of application development with IT policies and strategies.
O SOX, IT governance, data strategy, security, and other IT functions.
• Makes and executes on well-thought-out decisions on the most complex or ambiguous issues.
Production Support
• Participates in outage situations and collaborates with other IT teams to restore the production environment.
• Resolves problems in model/production by diagnosing system/application and takes corrective action.
• Assesses and monitors operating environment for performance, capacity and system availability. Makes recommendations for changes as needed.
Disaster Recovery
• Partner with Application Development, Infrastructure, and BCP teams to help develop/ maintain Application Recovery Plans
• Participate in DR exercises with the BCP coordinator and the Application Development teams
• In event of a disaster:
• Coordinate with DR Coordinator and senior leadership on recovery plans
• Validate application, infrastructure, data readiness based on application priority determined by BCP plan and senior leadership.
• Once application readiness is confirmed, coordinate activities to restart application processing.
Change, Release and Deployment Management
Work Experience, Education, Certification / Training Required:
- Associate, Bachelor’s Degree or equivalent work experience required.
- Greater than 2 years of professional IT experience in an organization with complex, multi-tiered technical solutions including a mainframe.
- Minimum of 2 years’ experience with a change control processes.
- Strong understanding of Distributed Systems environments.
- Minimum of 2 years working with scheduling and change/release management software.
Knowledge, Skills and Abilities Required:
- Strong technical and analytical skills with a track record of resolving complex issues.
- Broad work history and knowledge of the following technologies and their uses:
- Windows Server, UNIX, Linux, iSeries-AS/400, BMC Control M, Workload Automation Tools, powershell.
- Excellent organizational skills.
- Highly self-motivated with ability to work independently.
- Excellent oral and written communications skills including the development of procedural documentation and meeting materials.
- Has the ability to work effectively under very tight deadline pressures as well as plan, schedule, and execute multiple concurrent activities.
- Strong customer service orientation.
- Knowledge of scheduling and change technologies.
- On-call availability. Once every six weeks
Skills Required
- Associate or Bachelor's degree or equivalent work experience
- Greater than 2 years professional IT experience in complex, multi-tiered environments including mainframe
- Minimum 2 years' experience with change control processes
- Minimum 2 years working with scheduling and change/release management software
- Strong working knowledge of Mainframe, Windows Server, Linux and UNIX systems, iSeries-AS/400
- Experience with scheduling and workload automation tools (e.g., BMC Control-M)
- PowerShell experience
- Strong technical and analytical skills with track record of resolving complex issues
- Excellent oral and written communication skills, including procedural documentation
- On-call availability (once every six weeks)
Protective Life Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Protective Life and has not been reviewed or approved by Protective Life.
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Retirement Support — A pension plan alongside a 401(k) with employer match is repeatedly highlighted and considered a standout feature. Feedback suggests these offerings provide strong long‑term financial security.
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Healthcare Strength — Medical, dental, vision, and prescription coverage are complemented by HSA/FSA options with company contributions and wellness incentives. Feedback suggests the breadth of health benefits is comprehensive.
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Leave & Time Off Breadth — Paid time off and holidays are frequently cited as positives, with parental leave and adoption assistance available. Feedback suggests time‑off policies support work‑life balance.
Protective Life Insights
What We Do
Protective Life Corporation (Protective) provides financial services through the production, distribution and administration of insurance and investment products throughout the United States. Protective traces its roots to its flagship company founded in 1907, Protective Life Insurance Company. Throughout its more than 110-year history, Protective’s growth and success can be largely attributed to its ongoing commitment to serving people and doing the right thing — for its employees, distributors and, most importantly, its customers. Protective’s home office is located in Birmingham, Alabama, and its 3,000+ employees work across the United States. As of June 30, 2020, Protective had assets of approximately $123 billion. Protective Life Corporation is a wholly owned subsidiary of Dai-ichi Life Holdings,
