Production Associate

Posted Yesterday
Be an Early Applicant
Hiring Remotely in NM, USA
Remote
Entry level
Fintech • Software • Financial Services
The Role
Assist loan officers with mortgage financing by coordinating borrowers, Realtors, processors, operations staff, and title companies. Manage loan documentation, disclosures, workflow, basic income calculations, compliance requirements, database updates, and closing timelines. Provide customer service, promote loan products, follow up with prospects, and organize meetings and events. Requires strong organization, communication, technology skills, attention to detail, and an NMLS license.
Summary Generated by Built In

We are searching for a Licensed Production Associate with strong time management skills, organization, good work ethic, and outstanding customer service skills.  

What you’ll do:

• Provide a warm welcome to Realtors and Clients

• You will need to monitor and manage workflow to ensure timely closings

• Maintain product knowledge and stay up-to-date on changes to market conditions

• Comply with all applicable laws and regulations related to mortgage lending

• Communicating with borrowers, processors, operations staff, title companies, Realtors, etc., to expedite the mortgage process

• Request and follow up on required documentation from our clients

• Disclose and submit loans to the Operations Department – lots of attention to detail

• Perform basic income calculations

• Provide extraordinary customer service to both internal and external customers

• Meet goals regarding time frames - we always close our clients on time

• Work within a database

• Plan and set up lunch-ins, meetings, etc.

• Market, service, and promote the Company’s loan products

What you'll need to be successful:

Success in this job relies on your time management skills, organization, and positive attitude. 

• Excellent customer service skills

• Strong written and verbal communication skills

• Strong computer and technology-related skills

• Must be extremely organized

• Computer savvy and strong ability to pick up quickly on new systems

• DU is a plus

• Ability to follow up with multiple prospects daily

• Strong organizational, problem-solving, and analytical skills required

• CRM/Salesforce experience and knowledge of working within a database are a plus

• Professional demeanor

• Self-motivated 

• NMLS license

Where you come in:

This professional will assist the Loan Officer in partnering with Realtors, Builders, and other clients in securing mortgage financing. In this role, you must be technically competent and driven to help our customers. You will need to bring enthusiasm, attention to detail, and a servant's heart to this role.

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus dependent upon position/department. 

What to do next: 

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're part of our Cornerstone family, we'll continue to invest in you as a valuable asset in our company. As many of our team members can tell you, there's something special about working at Cornerstone. 


Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Skills Required

  • NMLS license
  • Excellent customer service skills
  • Strong written and verbal communication skills
  • Strong computer and technology-related skills
  • Exceptional organization and time management skills
  • Strong organizational, problem-solving, and analytical skills
  • Ability to learn new systems quickly and work within databases
  • Ability to follow up with multiple prospects daily
  • Professional demeanor and self-motivation
  • Desktop Underwriter (DU) knowledge
  • CRM or Salesforce experience

Cornerstone Capital Bank Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cornerstone Capital Bank and has not been reviewed or approved by Cornerstone Capital Bank.

  • Equity Value & Accessibility An employee stock ownership plan introduced in 2026 and an employee stock purchase option expand access to ownership alongside cash compensation. These additions broaden long‑term wealth‑building opportunities.
  • Leave & Time Off Breadth The package includes paid holidays, vacation, sick time, and personal days, plus dedicated Volunteer Time Off. This breadth supports time away for rest and community involvement.
  • Wellbeing & Lifestyle Benefits An Employee Assistance Program, wellness support, and a hardship fund (Cornerstone Cares) provide tangible resources for health and emergency needs. These programs strengthen non‑cash support beyond core insurance.

Cornerstone Capital Bank Insights

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The Company
HQ: Houston, Texas
200 Employees

What We Do

We are a team of dynamic, enthusiastic, and service-oriented individuals who want to make banking and mortgages easier for you. With our upcoming digital banking and mortgage-lending platforms, we're confident you'll feel right at home with the new Cornerstone Capital Bank. Cornerstone Capital Bank, SSB, Member FDIC, NMLS ID# 2258 (www.nmlsconsumeraccess.org) 1177 West Loop South, Suite 700, Houston, TX 77027 The Roscoe State Bank, a Division of Cornerstone Capital Bank, SSB, 117 Cypress St, Roscoe, TX 79545

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