Join us as a Production Analyst, SQL
- This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure
- We’ll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain
- Hone your existing analytical skills and advance your career in this exciting, fast paced role
- We're offering this role at associate level
As a Production Analyst, you’ll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across the domain. We’ll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards.
It’s a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. You’ll also work with feature teams to understand the upcoming changes and prevent potential issues occurring.
Your role will also involve:
- Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur
- Regularly attending the feature teams’ refinement and planning sessions
- Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback
- Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery
We’re looking for someone with technical knowledge and experience including platform, technology, products and domains. You'll need at least six years of experience in monitoring daily batches, alerts, and overall system health, while proactively troubleshooting incidents through log analysis and SQL queries. You’ll manage ServiceNow tickets across incidents, requests, and changes, as well as support production releases and weekend operations.
You'll aslo need experience in maintaining runbooks and SOPs while continuously improving operational efficiency with expertise in Oracle, SQL/PLSQL, Unix or Linux along with working knowledge of Airflow, Autosys and AWS services such as S3, CloudWatch, and EC2. Proficiency in Python scripting, basic familiarity with MS Power Platform and Grafana, and experience with monitoring tools like AppDynamics, Dynatrace, Splunk, or Kibana are essential. Strong communication skills, understanding of ITIL practices and the finance domain, and readiness for shift-based work and on-call support are critical for this role.
We’re also looking for:
- Knowledge and experience of industry standard toolsets and processes
- Knowledge and experience of using operational principles
- A very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues
- Good collaboration and stakeholder management skills
Hours
45Job Posting Closing Date:
21/06/2026Skills Required
- Minimum six years experience monitoring daily batches, alerts, and overall system health
- Experience troubleshooting incidents using log analysis and SQL queries
- Experience managing ServiceNow tickets across incidents, requests, and changes
- Support production releases, weekend operations, and on-call duties
- Maintain runbooks and standard operating procedures (SOPs)
- Expertise in Oracle, SQL and PL/SQL
- Experience with Unix or Linux environments
- Working knowledge of Airflow and Autosys
- Familiarity with AWS services such as S3, CloudWatch, and EC2
- Proficiency in Python scripting
- Basic familiarity with Microsoft Power Platform and Grafana
- Experience with monitoring tools (AppDynamics, Dynatrace, Splunk, or Kibana)
- Understanding of ITIL practices and knowledge of finance domain
- Strong communication, collaboration, and stakeholder management skills
NatWest Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NatWest Group and has not been reviewed or approved by NatWest Group.
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Flexible Benefits — A flexible ValueAccount structure with pension and benefit funding allows tailoring of health, protection, lifestyle, and savings options, with unused amounts typically paid as cash. This flexibility supports personalisation of coverage, particularly in Great Britain where the framework is most detailed.
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Retirement Support — Employer-funded pension contributions are provided on top of salary in Great Britain, alongside automatic retirement enrollment and share/save programs. This creates structured long‑term wealth support as part of total reward.
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Parental & Family Support — UK policies outline extended maternity, adoption and equal partner leave on full pay with a phased return, plus paid neonatal care leave. These provisions are positioned as market‑leading and complement broader flexibility resources.
NatWest Group Insights
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
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