Supports the Production Manager with the work performance of Office Administration team members within the office while they are performing Production related functions. Responsible for actions including, but not limited to, delegating responsibilities, training of duty completion, coaching for performance, following up on activities, verifying hours worked, and communicating information to both employees and subcontractors.
Interacts with customers via telephone, email, online chat, or in person to provide support and information on job installation, products or services. Serve as brand ambassador for internal and external customers.
Answers phone calls in a professional manner and redirects incoming telephone traffic as appropriate.
Collects, processes, and organizes production documents as they come into the office and ensures that all documents and files are organized properly in accordance with company standards, policies, and procedures.
Ensures that all sales and production information is entered into appropriate systems, reports are generated as needed, and individuals who need sales and production information is able to access it properly.
Provides administrative and scheduling support to the General Sales Manager and Production Manager including reviewing sales paperwork, creation of production folders, job scheduling, material ordering, updating completions, and participating in board meetings.
Enters job related information into Sales Force within the required timeframe to enable Sales, Production and Accounting to properly perform tasks with input data.
Receive money, reconcile the funds against jobs and make deposits into bank accounts.
Assist Production in the receipt of trucks bringing inventory and coordinate location of delivery of products.
Completes and manages report functions to ensure job status is completed in system, job costs are accurate, financial reports are completed, and follows through on reporting needs of the office.
Make customer calls to discuss scheduled appointments and update customers on status of job. Obtain reviews from customers following completed jobs.
Process and obtain required permits and business licenses.Southern Industries Home Improvement | Production Administrator
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Collaborate with Fleet & Safety Coordinator to ensure vehicle maintenance records, registration, and required documentation or information is provided to Fleet & Safety Coordinator in a timely manner.
Serves as a location point of contact to collaborate with various departments to share information and ensure communication of information from headquarters to all location staff.
Collaborate with all departments for orienting new hires.
Responsible for returning all phone calls, voice mails and emails by the end of each day.
Run errands as required.
Perform additional duties as assigned.
Skills Required
- Proficiency with Salesforce for entering and managing job information
- Customer service skills for phone, email, chat, and in-person interactions
- Administrative and scheduling experience including creating production folders and job scheduling
- Cash handling and ability to reconcile funds and make bank deposits
- Experience organizing and maintaining production documents and records
- Ability to process permits and business licenses
- Ability to train, delegate, coach, and follow up on team performance
- Ability to coordinate with fleet and other departments and support new hire orientation
What We Do
Southern Industries Home Improvements provides a comprehensive range of home improvement services across the Southeast, specializing in replacement windows, vinyl siding, bathroom remodeling, roofing, gutters, and attic insulation. Serving homeowners since 1967, the company is one of the region's largest and most respected providers, having completed over 270,000 projects and operating from more than 18 locations to ensure quality craftsmanship and satisfaction.
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