Product Technical Support Engineer (0067 August 2025)

Posted 4 Days Ago
Be an Early Applicant
Singapore, SGP
In-Office
Expert/Leader
Agency • Logistics • Professional Services
The Role
Provide on-site and off-site product technical support for vehicle navigation and related hardware/software: troubleshoot, commission, test, investigate warranty issues, liaise with customers and factory support, and deliver technical training.
Summary Generated by Built In

Roles & Responsibilities

Key Accountabilities:
  • Involvement in vehicle navigation and project commissioning, testing, and troubleshooting
  • On-site hardware and software troubleshooting
  • Work closely with the customer’s engineering team to provide technical consultation and on- and off-site support
  • Advise customers/dealers for all warranty issues
  • Conduct technical investigation and ensure prompt closure
  • Review technical challenges and propose suitable technical solutions
  • Liaise with factory central support team to address product support issues
  • Provide technical training to dealers/customers
  • Provide technical training to internal technical staff
  • Any other ad-hoc duties as assigned by superior

RequirementsEducation & Experience
  • Degree in Electrical / Mechanical / Mechatronic Engineering, or
  • Diploma in Engineering field with 10 years of working experience
Skills & Competencies
  • At least 1 years of hands-on experience with handling equipment ( forklifts, crane, lifting equipment, rotating equipment, conveyor belts, machinery
  • Good knowledge in high voltage systems, engines, transmissions, hydraulics, and electrical systems
  • Background in Control Systems and/or Mechatronics or AVG is a plus
  • Team player with strong problem-solving skills
  • Excellent interpersonal and communication skills
  • Must be independent and possess initiative
  • Able to work closely with internal stakeholders and provide technical support
  • Willingness to travel is required


Benefits

Chan Chee Meng

EA 07C3069

R1110620

Skills Required

  • Degree in Electrical, Mechanical, or Mechatronic Engineering
  • Or Diploma in Engineering with 10 years of working experience
  • At least 1 year hands-on experience handling equipment (forklifts, cranes, lifting equipment, rotating equipment, conveyor belts, machinery)
  • Good knowledge of high voltage systems, engines, transmissions, hydraulics, and electrical systems
  • Background in Control Systems and/or Mechatronics or AVG
  • Strong problem-solving skills and ability to work independently
  • Excellent interpersonal and communication skills
  • Ability to work closely with internal stakeholders and customer engineering teams
  • Willingness to travel
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The Company
0 Employees
Year Founded: 2021

What We Do

Royal Ocean Marine Enterprise Pte Ltd is a leading recruitment and headhunting agency based in Singapore. The company specializes in providing contingency, retainer, and executive search services across niche sectors, including maritime, shipping, offshore, oil and gas, petrochemical, engineering, and logistics. They are dedicated to connecting skilled professionals with career opportunities in the Asia Pacific region, offering comprehensive talent consultancy services to support their clients' specialized staffing needs.

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