What You'll Do
- Provide Expert Assistance: serve at the primary point of contact for customers seeking help.
- Problem Solve: Diagnose, replicate, and resolve product issues working closely with our engineering team.
- Educate our Customers: Work closely with our customers and our education teams, highlighting gaps and helping to upskill customers to better use Pigment.
- Develop Processes: You will work closely with cross-functional partners to establish process and seek out efficiencies.
- Be the Voice of the Customer: Work closely with our Product team to ensure our roadmap is closely aligned with our customer needs.
- Provide Outstanding Service: Customer Service is at the heart of our operation, you’ll provide a great customer experience when dealing with cases, and contribute to a multi-award winning support team, recognised for its best in industry customer service.
- Proactively Monitor Customer Health: Work with our engineering and customer success teams to manage customer workspaces, and fix problems before they are noticed.
- Continuously Learn and Develop Yourself: As we innovate and evolve our products, we’re equally committed to supporting your growth. We offer a variety of structured training opportunities and development pathways, both within the Support function and across other areas of the organisation, allowing you to shape your career.
Who You Are
- You have a “can-do” attitude: you’re hands-on and a go-getter.
- You have excellent written and interpersonal skills.
- You have general technical know-how and an affinity for learning new software. You proactively communicate issues and FYIs so the team stays informed.
- You would describe yourself as independent, empathetic, and accountable.
- You have strong project management skills and ability to deliver on time.
- You prioritise and pride yourself on providing great customer service.
- Comfortable working in a global, fast-paced environment as part of an international team.
- You have experience in one or more of the following: (i) as an application support specialist, (ii) in a technical support role in the SaaS world, (iii) and/or working in a Financial Planning & Analysis (FP&A) or Modeling role.
- You speak English to a professional proficiency.
- You are able to work from the London / Paris office at least 3 days a week.
Helpful
- Knowing a thing or two about spreadsheets or business planning is beneficial.
- You don’t have to be a developer but having dabbled in HTML, CSS, SQL, APIs or Data Integrations would definitely be a big plus.
- Any financial qualification would be highly desirable (Payroll, Accounting, Financial Risk Management, Pensions etc)
- An additional language is also great.
What We Offer
- Competitive package
- Stock options to ensure you have a stake in Pigment's growth
- Bike2work scheme – save on a new bike and gear while commuting the greener way
- Trust and flexible working hours
- Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
- High-end equipment (based on stock/availability) to do your work in the best conditions
- Remote-friendly environment
How We Work
- Champion our customer: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations
- Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
- Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
- Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
- Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
Top Skills
What We Do
In a world moving at an incredibly fast pace, businesses have grown accustomed to change. Transforming their business model, pivoting their strategy, rethinking their go-to-market, the list goes on. To enable these changes, they have also had to rethink the way they work. Breaking down silos isn’t a best practice anymore. It’s a given. And yet, when it comes to planning, little has changed. In fact, planning tools work the exact opposite way, reinforcing data and people silos, and preventing teams from working together toward their common goals. As a result, planning is usually seen as a dreadful process. But the truth is, planning drives strategy. It’s high time we serve it with the right tools. Pigment is the business planning platform for fast-growing companies. Our mission is to help companies make better, faster decisions in a changing world, and drive revenue growth. At Pigment we believe that: ✅ Real-time data informs better outcomes. Trim your sail, and make the best use of current winds. ✅ Reporting should be accurate, quick, and insightful. ✅ Planning should be simple, smooth, and delightful. ✅ Less time should be spent on data crunching, more time on bringing insights to the business. ✅ Collaboration should be at the heart of any planning process, so your organization works as one. Book your demo today ? https://www.gopigment.com/contact We’re hiring! Check out our offers: https://jobs.lever.co/pigment
