Product Support Specialist

Company:Mercer

Description:

Join our team as a Product Support Specialist, where you will play a vital role in empowering our sales and client-facing teams with the tools, messaging, and materials necessary to successfully launch and promote our products—primarily the Total Remuneration Survey, Mercer’s flagship salary survey available in 140 locations worldwide.

This role is ideal for a detail-oriented professional who enjoys creating clear, engaging content and supporting product communication.

We will count on you to:

• Develop and maintain go-to-market assets for product launches.
• Create and optimize product documentation and internal/external communications.
• Collaborate with cross-functional teams to produce tailored collateral supporting sales and client engagement.
• Support local events with presentation templates and promotional content.
• Gather internal feedback for product improvements and assist with internal projects.

What you need to have:

• Strong writing, editing, and content development skills across digital and print channels.
• Proficiency in spoken and written English, with the ability to craft clear and engaging content.
• Attention to detail in layout, tone, and visual consistency.
• Experience using AI tools for ideation and content optimization.
• Excellent organizational skills and ability to manage multiple priorities.
• Intermediate or higher knowledge of Microsoft Excel and PowerPoint.

What makes you stand out:

• Familiarity with Mercer’s Career Products portfolio.
• Experience in product marketing, enablement, or related roles within a B2B environment.
• PowerPoint design skills for creating visually compelling presentations.
• An adaptable, proactive mindset.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
• This role provides global exposure to stakeholders at all levels.

If you are excited about this opportunity and believe you have what it takes, we would love to hear from you! Please send your CV in English to apply for this position.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.