Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
Department: Process & Innovation
Location: On-site or remote with required travel to field locations and corporate headquarters
Role Type: Individual Contributor
Copart is seeking a Business Support Specialist reporting to the Product Manager to help shape the future of our enterprise operational processes. This role resides within the Process & Innovation team and partners closely with technology and field leaders to identify opportunities, construct project requirements, perform user acceptance testing (UAT) and drive high-impact process enhancements across the business.
The ideal candidate is highly inquisitive, collaborative, and resourceful — someone who asks the right questions, listens closely to the field, and turns observations into practical, scalable improvements. This role will focus on understanding how Copart’s operational processes work today, identifying where they can work better, and helping oversee the implementation and adoption of enhancements that improve efficiency, automation, and KPI performance.
Responsibilities
- Conduct field visits to observe current-state processes and identify improvement opportunities
- Build clear, actionable project requirements based on field feedback, operational realities, and performance data
- Define current and future-state workflows with an emphasis on scalability, execution and automation
- Partner with technology, operations, sales, and business stakeholders to design and implement process enhancements
- Prioritize process enhancement opportunities based on business value, risk, and operational impact
- Track the success of process changes through KPI impact, adoption, efficiency gains, and field feedback
- Lead operational initiatives, business readiness, UAT coordination, implementation, and post-launch validation
- Identify blockers, surface risks early, and work cross-functionally to remove obstacles
- Document process findings, recommendations, and outcomes in a clear and structured way
- Challenge existing assumptions and help the team think bigger about what is possible
What Makes You Successful
- Highly inquisitive: You ask questions, dig into root causes, and listen carefully to the field and business stakeholders
- Collaborative: You work well with operations, field teams, and technology partners
- Innovative and strategic: You think beyond the immediate fix and design for long-term success
- Resourceful: You find practical solutions and move quickly without losing sight of business value
- Influential: You can build trust, drive alignment, and help others stretch toward better outcomes
Qualifications
- Experience working in a change-centric environment and collaborating across teams
- Strong communication and interpersonal skills
- Comfortable working with various business teams including senior/executive level leadership
- Ability to translate field observations into structured business requirements and improvement opportunities
- Technology/AI forward mindset and able to quickly learn new systems, workflows, and tools
- Strong organizational skills and attention to detail
- Ability to manage multiple projects or initiatives at once
Preferred Experience
- Background in product, user acceptance testing (UAT), process improvement, operations, business analysis, or transformation
- Experience working on workflow improvements, automation, and/or efficiency initiatives
- Exposure to operations, operational support functions, or large-scale process environments
- Experience turning business needs into solution requirements or implementation plans
Success Measures
This role will be measured by the impact of delivered improvements, including:
- Improvement in key operational KPIs or initiatives
- Positive/increased field feedback and adoption of changes
- Successful implementation of enhancements
- Ability to identify and scale solutions that create lasting business value
Benefits Summary:
· Medical/Dental/Vision
· 401k plus a company match
· ESPP - Employee Stock Purchase Plan
· EAP - Employee Assistance Program (no cost to you)
· Vacation & Sick pay
· Paid Company Holidays
· Life and AD&D Insurance
· Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
- E-verify Participation
- Right to Work
Skills Required
- Experience working in a change-centric environment and collaborating across teams
- Strong communication and interpersonal skills
- Comfort working with business teams, including senior and executive leadership
- Ability to translate field observations into structured business requirements and improvement opportunities
- Technology and AI-forward mindset with the ability to quickly learn new systems, workflows, and tools
- Strong organizational skills and attention to detail
- Ability to manage multiple projects or initiatives simultaneously
- Background in product, user acceptance testing, process improvement, operations, business analysis, or transformation
- Experience with workflow improvements, automation, and efficiency initiatives
- Exposure to operations, operational support functions, or large-scale process environments
- Experience translating business needs into solution requirements or implementation plans
What We Do
Copart, a global online auto auction company headquartered in Dallas, Texas is a top-performing S&P 500 company, as noted by The Wall Street Journal. Copart is a global technology leader in the online vehicle auction industry that connects its buyers and sellers via its patented cutting-edge VB3 technology. With a passion for excellence, Copart has a great company culture and strong dedication to our employees. Founded in 1982, Copart connects more than 750,000 buyers and sellers from over 200 locations around the world. With our innovative technology, we remarket salvage and clean title vehicles to dealers, dismantlers, rebuilders, exporters and end users through a multi-channel online internet platform. Copart’s diverse and extensive inventory features more than 175,000 vehicles available online every day, including early and late-model cars, classics, trucks, SUVs, motorcycles, boats, jet-skis, snowmobiles and RVs. Copart sells vehicles on behalf of insurance companies, banks, finance companies, fleet owners, car dealerships, cars sourced from the general public and others. Because we are a 100% online auto auction company, Copart Members can browse our incredible inventory, set their own price and get great deals on vehicles through their home computer, smartphone or other mobile device. Copart’s vehicles can range in condition from damaged vehicles that can be used as rebuild projects to like-new, used vehicles. Copart is the parent company to a portfolio of auto service companies, including CashForCars.com, CrashedToys, and National Powersport Auctions (NPA). We currently operate in the United States (Copart.com), Canada (Copart.ca), the United Kingdom (Copart.co.uk), the Republic of Ireland (Copart.ie), Brazil (Copart.com.br), Germany (Copart.de), the United Arab Emirates, Oman and Bahrain (Copartmea.com), Spain (Copart.es), and Finland (copart.fi).
