The Role
Provide high-quality product and technical support through chat, email, and Zoom. Troubleshoot customer issues, explain technical challenges clearly, assist with onboarding and solutions consulting, and use data tools and CRM platforms such as HubSpot and Salesforce to identify solutions and support customers effectively.
Summary Generated by Built In
Product Support Specialist
Location: Belgrade | Company: Workanova
WorkaNova is a BPO customer experience specialist, delivering exceptional customer care, sales, technical support, and back-office services to companies globally. Our expertise is focused on several different industry sectors such as Fintech, iGaming, and e-commerce industries, supporting more than 10+ languages.
WorkaNova is looking for a Product Support Specialist to join our office in Belgrade.
Who we are looking for:
You’re a Fit If You…
3+ years of experience in high-quality support, onboarding, solutions consulting, or a similar technical customer-facing role
You’re a strong communicator who’s equally comfortable over chat, email, or Zoom
You’re curious, driven, and like figuring things out—you don’t stop until you find a solution
You can troubleshoot and explain technical challenges clearly, even when documentation is light
You’re confident working with data tools and CRMs like HubSpot or Salesforce
You’re collaborative, enthusiastic, and thrive in a fast-moving, remote team
You’re aligned with our mission: make it fun, easy, and not scary to work with data
Skills Required
- 3+ years of experience in high-quality support, onboarding, solutions consulting, or a similar technical customer-facing role
- Strong written and verbal communication skills across chat, email, and Zoom
- Ability to troubleshoot and clearly explain technical challenges
- Confidence working with data tools and CRM platforms such as HubSpot or Salesforce
- Collaborative, enthusiastic, curious, and solution-oriented approach
Am I A Good Fit?
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The Company
What We Do
WorkaNova is a global business-process-outsourcing (BPO) and customer-experience specialist serving iGaming operators and other companies. It provides multilingual live-chat, email and ticket support, second-line support, quality assurance, VIP player support, sales, technical support, and back-office services. The company builds dedicated teams, manages service levels and reporting, and supports partners across international markets and multiple time zones.
