Similarweb is the leading digital intelligence platform used by over 3,500 global customers. Our wide range of solutions powers the digital strategies of companies like Google, eBay, and Adidas. We help our customers succeed in today’s digital world by providing data-driven insights, competitive benchmarks, strategic analysis, and more. In 2021, we went public on the New York Stock Exchange, and we haven’t stopped growing since!
We’re looking for a Technical Support Engineerת Tier 2, to become a product expert, assist our customers with various inquiries, and strengthen our relationships with our customers and users. This role reports to the Director of Product Support.
Why is this role important at Similarweb?
The Technical Support Engineerת Tier 2 acts as the first line of contact for all of our users and plays a critical role in building trust in our brand, services, and products.
The Support Team is often the first point of contact for new users, giving us a unique opportunity to make their first experience with Similarweb amazing!
So, what will you be doing all day?
As part of the Product Support team, your daily responsibilities may include:
- Providing high-quality, personalized support to our customers primarily through email, and fostering strong customer relationships.
- Supporting Similarweb employees by addressing any questions or issues with Similarweb products.
- Acting as an escalation point for our Tier 1 team for bugs, data inquiries, and advanced product questions.
- Becoming an expert in all Similarweb products, enabling you to address general product education inquiries.
- Collaborating with Product and R&D teams to resolve bugs and handle escalations, making prioritization decisions when multiple issues arise.
- Acquiring advanced knowledge of our data methodology to effectively manage complex data questions.
- Offering feedback to our Product team by sharing insights that could enhance customer experience and suggesting new product functionalities.
This is the perfect job for someone who:
- Has at least 1 year of customer-facing experience (account management, client onboarding, customer support, or similar roles).
- Has at least 1 year of experience working directly with software (SaaS preferred) or in the digital marketing field
- Has SQL knowledge to query and analyze data discrepancies for efficient issue resolution.
- Is experienced with RESTful APIs and tools like Postman, with the ability to troubleshoot and perform API testing to diagnose customer issues effectively.
- Is a native-level English and exceptional verbal and written communication skills
- Is internet & tech savvy
- Has critical thinking and problem solving skills
- Demonstrate professionalism, and strong ability to work in a team environment
- Is highly service-oriented with customer-facing skills
- Has data analysis skills
It’s a plus if you are someone who:
- Is experienced with Salesforce, JIRA, Zendesk or other support ticketing systems
- Has experience working in a DaaS company
- Has a strong understanding of the digital marketing space
We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.
SimilarWeb Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SimilarWeb and has not been reviewed or approved by SimilarWeb.
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Healthcare Strength — Health coverage is described as including medical, dental, and vision in U.S. roles, alongside other core protections. This aligns to a standard mid-size tech package and is consistently highlighted in company materials.
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Retirement Support — Retirement offerings include a 401(k) plan in the U.S., with a company match and immediate vesting referenced, plus access to an employee stock purchase plan and equity eligibility. These components strengthen longer-term financial benefits.
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Wellbeing & Lifestyle Benefits — Wellness and lifestyle perks are emphasized, including gym membership reimbursement, on-premise classes, trainer assessments, free snacks, and office activities. Structured learning, coaching, and mentoring programs further support day-to-day wellbeing.
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What We Do
Digital is now the most important driver of growth and profitability for just about every business. Similarweb is a platform that gives our customers a true 360 degree view of all digital activity across customers, prospects, partners, and competition. The resulting insights give our customers — who are some of the world’s biggest brands — a digital edge that helps them beat their competition and win their markets.
