Product Support Specialist - Joint Replacement

Provides technical expertise to sales representatives, resellers and customers during the sales process. Performs technical sales support at customer sites or on a multiple-site basis. Resolves technical product/service issues
This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision. Roles typically require a university degree or an extensive amount of practical knowledge gained through experience. Job requires an understanding and application of procedures and concepts of own discipline. The job requires attention to detail in making evaluative judgements based on the analysis of factual information. This job typically requires a degree or equivalent and a minimum of 2 or more years experience.

The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.

Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.

Learn more about the Mako robot:

https://www.youtube.com/watch?v=s-hSfOKrAZI  

https://www.stryker.com/us/en/portfolios/orthopaedics/joint-replacement/mako-robotic-arm-assisted-surgery.html

Learn more about the Joint Replacement implants:

https://www.stryker.com/us/en/portfolios/orthopaedics/joint-replacement.html

• Servicing existing and new customer base within the theatre and clinical environment.

• Providing support for MAKO robotic procedures, and manual joint replacement surgeries.

• Providing theatre and wider HCP staff with training on Stryker products.

• Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class. 

• Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.

• Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.

• Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.

• Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.

• Communicating essential features and benefits of products and their clinical application.

• Always demonstrating outstanding ethics. Treating customers and other employees with respect and representing Stryker in the best possible light.

• Behaving with integrity and delivering on commitments within required timescales.

• Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.

• Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.

• Developing an understanding of the local healthcare environment and regional strategy.

• Additional responsibilities as directed by RSM (Regional Sales Manager).

• Bachelor’s degree in engineering, healthcare or related experience/training in a medical, scientific, technical field

• Minimum 3 years of experience working in healthcare

• Native or C2 level of Italian and advanced level of English (C1 minimum)

• Strong knowledge of the healthcare industry

• Sales experience working with implants will be a plus

• Experience working in Operating rooms

• Experience working with tenders in regulated environments

• MBA or Masters

• Territory: North Italy

• Based Location: preferably Milan or Verona

• Type: Field

• Travel percentage: 80%

• Presence in OR: 50%

• Company Car. As this is a field-based role with regular on-site meetings with customers, you will be provided with a customized company car including fuel card and all services.

• MAKO Product Training. To become a certified MAKO Product Specialist, you will complete a 6-month product training in English including co-travelling, surgery’s observation in the operating room and a final exam.

• Flat hierarchies and responsibility. Through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.

• We grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.

• Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.

• Competitive salary. With us, you will receive a competitive salary commensurate with your job.

• Recognition of your performance. At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.