👋🏼 We're Nagarro. We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18 000+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in! By this point in your career, it is not just about the tech you know or how well you can code. It is about what more you want to do with that knowledge. Can you help your teammates proceed in the right direction? Can you tackle the challenges our clients face while always looking to take our solutions one step further to succeed at an even higher level? Yes? You may be ready to join us.
Job DescriptionWe're looking for a Junior Technical Support Specialist (1–2 years of technical or product support experience) to join an international team supporting a leading Financial SaaS platform focused on B2B e-invoicing and compliance solutions.
The role will be responsible for handling product support, managing customer communication in French, performing initial troubleshooting, coordinating escalations, and ensuring timely follow-through until closure. This is not a generic customer service role. The ideal candidate should be comfortable working in a B2B SaaS environment, supporting finance, tax, compliance, ERP, or technology users.
- Provide first-line product and technical support to French-speaking customers via email, phone, and ticketing systems.
- Troubleshoot product issues, configuration questions, API-related errors, and integration challenges.
- Analyze logs, XML/JSON payloads, error messages, and system responses to identify root causes.
- Clearly document issues and prepare high-quality escalations for Engineering and Product teams.
- Coordinate with cross-functional teams to ensure timely issue resolution.
- Keep customers informed through regular updates until cases are resolved.
- Support customers during critical incidents and ensure SLA commitments are met.
- Contribute to the knowledge base by documenting solutions and best practices.
- Handle customer data in accordance with GDPR and internal security guidelines.
Must-have
- 1–2 years of experience in Technical Support, Product Support, Application Support, SaaS Support, or B2B Customer Support.
- Fluent French (written and spoken).
- Strong English communication skills.
- Experience or understanding of API analysis and troubleshooting.
- Basic knowledge of APIs, JSON, XML, logs, and integration concepts.
- Strong analytical and problem-solving skills.
- Excellent communication and customer-facing abilities.
- Ability to work in a fast-paced, international environment.
Nice to Have:
- Experience supporting ERP integrations (SAP, Oracle, Microsoft Dynamics, etc.).
- Knowledge of finance, invoicing, compliance, or B2B transaction workflows.
- Familiarity with GDPR and secure data handling.
- Experience with incident management or priority customer escalations.
- Location: France.
- Language: Native/ fluent French and strong business English.
- Support coverage: France business hours, with possible extended support for critical incidents.
Skills Required
- 1-2 years experience in Technical/Product/Application/SaaS/B2B Customer Support
- Fluent French (written and spoken)
- Strong English communication skills
- Experience or understanding of API analysis and troubleshooting
- Basic knowledge of APIs, JSON, XML, logs, and integration concepts
- Experience providing support via email, phone, and ticketing systems
- Strong analytical and problem-solving skills
- Excellent communication and customer-facing abilities
- Ability to work in a fast-paced, international environment
- Handle customer data in accordance with GDPR and internal security guidelines
- Experience supporting ERP integrations (SAP, Oracle, Microsoft Dynamics)
- Knowledge of finance, invoicing, compliance, or B2B transaction workflows
- Experience with incident management or priority customer escalations
Nagarro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nagarro and has not been reviewed or approved by Nagarro.
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Pay Growth & Progression — Compensation is at times described as competitive, with salary hikes and perks occurring on certain occasions. Better growth opportunities and compensation are also positioned as an advantage versus other service-based companies.
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Flexible Benefits — Work arrangements are framed around a “work-from-anywhere” mindset with flexitime and family-friendly working models. This flexibility appears to add meaningful value to the overall rewards package for many roles.
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Healthcare Strength — Medical, dental, and vision coverage are described as available for employees and dependents, alongside life insurance. Mental-health support is also included via an Employee Assistance Program (EAP).
Nagarro Insights
What We Do
Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and sustainable. Today, we are 19,000 experts across 36 countries, forming a Nation of Nagarrians, ready to help our customers succeed.
