Product Support Senior Specialist

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!

What You Can Expect At BBH:

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can.

Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.

Brown Brothers Harriman is currently recruiting a Product Support Senior Specialist. As a Product Support Senior Specialist, you will work both independently and with multi-domiciliary and multi-disciplinary teams. You will be providing technical support to the department by working with department staff and systems personnel in the analysis, design and support of proposed and existing applications. You will be assisting in the implementation of new applications and participating along to user testing, user training and documentation of changes in operational procedures.

Qualifications:

• Bachelor’s degree in finance or accounting would be an asset

• Knowledge of fund accounting operations and financial activities

• Fluency in English

• Core business analytics skills including critical thinking, problem solving and ability to perform thorough root cause analysis

• Communicate professionally, and constructively to effectively address and resolve problems with other sections and departments

• Ability to work independently, in a team environment and effectively with virtual team

• Ability to adapt and work in changing environment and quickly under pressure

• Ability to manage multiple and competing priorities and to learn and adapt to new products, technologies and models

• Experience in Alternatives servicing will be considered a distinct advantage.

• Working knowledge of eFront will be an asset

What We Offer:

• 2 additional days added to your holiday calendar for Culture Celebration and Community Service

• Private medical care for you and your family

• Life Insurance

• Hybrid Working Opportunities

• Professional trainings and qualification support

• Thrive Wellbeing Program

• Online benefit platform

• Contracts for an indefinite period with no probation period

Some of your key responsibilities include:

• Supporting existing user applications including but not limited to eFront

• Participating in analyzing and designing automated solutions to business problems

• Build SME knowledge to compliment Client Service, Alts Product in execution of investment case projects and deliverables

• Review operational issues to identify product gaps and follow through on effective problem resolution with the supporting departments

• Determine how changing business needs affect associated systems, products and processes

• Propose insightful, knowledgeable, and effective solutions to business, operational and system problems