Overview
Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With more than 1,700+ team members, 1,500+ AI & data experts, and 100+ prime contracts, we deliver on a scale and with purpose.
We’ve been recognized as a Top Workplace by The Washington Post for six consecutive years and named to the Inc. 5000 list of Fastest-Growing Private Companies in 13 of the past 14 years. Credence is a welcoming environment for those looking to grow and make a meaningful impact. We encourage employees to push boundaries and help solve critical, world-changing federal challenges.
Position Summary
Credence has an immediate need for a Product Support Manager at the journeyman level who will be primarily responsible for supporting the Air Force Life Cycle Management Center (AFLCMC/LG) directorate at Wright Patterson AFB, OH.
AFLCMC is responsible for the life cycle management of Air Force weapon systems from their inception to retirement. The AFLCMC motto is: "AFLCMC - providing what warfighters need, when they need it!" This motto reflects the center's commitment to delivering the resources necessary to organize, train, and equip the Air Force. AFLCMC's mission is to acquire and support war-winning capabilities, ensuring that all aspects of the weapon systems life cycle are managed effectively and efficiently.
Responsibilities include, but are not limited to the duties listed below
- Assist with providing logistics support and guidance to program offices in the execution of product support tasks.
- Develop and provide training, including training documentation and on-site and/or virtual training for program offices.
- Perform control activities, including schedule monitoring, progress monitoring, fielding questions, and risk management.
- Develop tools and center-level processes to standardize key product support procedures across AFLCMC and support program office execution of product support tasks.
- Create and maintain guides, standards/specifications, contract language, models, templates, and metrics to assess the health of product support within the center.
- Provide program office outreach support by responding to questions, conducting research, and assisting program and staff offices with product support activities.
- Coordinate and engage with OSD, defense agencies, HAF, SAF, major commands, AFMC centers, and AFLCMC program offices, as needed.
- Participate in staff assistance/site visits, conduct informational briefings, facilitate meetings, and coordinate task activities in support of program or staff offices upon Government request.
Requirements
- Must have active or current Secret security clearance.
- Bachelor’s or Master’s Degree in a related field and at least three (3) years of experience in the respective technical / professional discipline being performed, three (3) of which must be in the DoD
- OR, seven (7) years of directly related experience with proper certifications as described in the PWS labor category performance requirements, five (5) of which must be in the DoD.
- Minimum bachelor’s degree and five (5) years of experience in, and working knowledge of, a USAF program office or a USAF program acquiring, fielding, and sustaining weapons and/or support systems.
- Expert knowledge of Product Support Management Product Support Elements (PSEs) to plan and manage cost and performance across the product support value chain and all 12 PSEs from design through disposal.
- Knowledge of risk management, program protection planning, supply chain risk management, transition support planning, product support integrator/product support provider processes, and private/public partnerships.
- Subject matter expertise and technical experience in acquisition logistics and day-to-day management of the 12-product support/integrated logistics support elements.
- Supply Support
- Technical Data and Technical Data Management
- Maintenance Planning and Management (MP&M)
- Product Support Management
- Packaging, Handling, Storage and Transportation (PHS&T)
- Design Interface
- Sustaining Engineering
- Computer Resources
- Facilities and Infrastructure
- Manpower and Personnel
- Support Equipment
- Training and Training Support
Why This Role Matters
Real-World Impact — Your work will support defense and health agencies where AI solutions directly contribute to national security and public well-being.
Growth-Oriented Environment — Learn from technical leaders, innovate within Agentic AI, and mentor those around you in AI best practices.
Culture of Empowerment — You’ll be part of a team that values innovation, trust, collaboration, and mission success.
Please join us, as together we build a better world one mission at a time powered by Technology and its People!
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
Skills Required
- Active or current Secret security clearance
- Bachelor's or Master's degree in a related field
- At least 3 years of experience in the relevant technical or professional discipline, including 3 years in the Department of Defense; alternatively, 7 years of directly related experience with required certifications, including 5 years in the Department of Defense
- Bachelor's degree and 5 years of experience working with a USAF program office or USAF program acquiring, fielding, and sustaining weapons or support systems
- Expert knowledge of Product Support Management Product Support Elements and all 12 product support elements
- Knowledge of risk management, program protection planning, supply chain risk management, transition support planning, product support integrator/provider processes, and public-private partnerships
- Subject matter expertise in acquisition logistics and management of integrated logistics support elements
Credence Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Credence and has not been reviewed or approved by Credence.
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Fair & Transparent Compensation — Pay is considered competitive or better than average across many roles, with multiple examples describing excellent pay and competitive salaries. Additional cash elements such as bonuses appear alongside base pay.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage, supported by HSAs/FSAs and a TRICARE supplement. Employer-paid life and disability coverage further strengthen the protection package.
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Leave & Time Off Breadth — Time off includes flexible PTO and a broad holiday schedule aligned to federal holidays. Additional leave types such as military and bereavement leave are available.
Credence Insights
What We Do
Credence provides innovative technology, health, international development, engineering, and management solutions to support mission-critical programs for Federal government customers. We are one of the nation’s largest privately held government contractors. Our ability to perform exceptionally to implement new solutions, efficiencies, and savings across 220 U.S. Government programs is due to our obsession with exceeding customer expectations and our emphasis on employee wellbeing—best exemplified by our corporate philosophy: “One Measure of Success. Yours.” WHY WORK WITH CREDENCE? We are consistently rated as a Top Workplace and are proud to be one of the fastest growing privately held firms in the U.S. over the last decade. Credence treats each customer, teaming partner, and employee as a trusted partner whom we serve. We ensure successful outcomes by focusing on the measure of success that we consider to be most important—Yours. WHY WORK FOR CREDENCE? We are a diverse, enthusiastic team of professionals who are dedicated to providing exceptional service to our customers. Our culture is focused on employee empowerment, recognition, and reward, and each person is encouraged to take initiative and strive to reach their greatest potential. HOW CREDENCE GIVES BACK: We believe in giving back to the communities in which we live and work through corporate charitable events, support for employee volunteering, and a 100% corporate match for employee charitable giving.
