At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.
Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.
You will be the face of FourKites to our customers—their main point of contact for everything they need. From helping customers track urgent shipments to providing assistance to carriers hauling the loads, you will be the product expert and go-to person to help users when they reach out.
This internship is designed for hands-on, experiential learning—you'll get real exposure to how a growing SaaS platform operates, paired with the chance to work on special AI projects alongside our product and engineering teams.
What you'll be doing:
- First point of contact for FourKites customers, partners & consultants to research, troubleshoot, replicate, and test product problems and bugs
- Track issue progress and provide regular updates to clients until incidents are resolved
- Interface with Development, QA, and Consulting Services as needed to resolve customer issues
- Contribute to special AI-driven initiatives, applying a curious, experimental mindset to explore how AI can improve support workflows and customer outcomes
- Be part of weekend rotation for 24/7 customer emergencies
Who you are:
- A curious, self-learner mindset—someone who enjoys digging into a new product, figuring out how it works, and picking things up independently rather than waiting to be taught
- Excellent verbal & written communication skills
- Excellent problem-solving & analytical skills
- Detail-oriented
- Ability to multitask & work independently as well as collaboratively in a global team environment
- Able to work under pressure and handle difficult & escalated customer situations with diplomacy & tact
- Strong communication skills (verbal & written)
- No arrears or backlogs
- Prior AI project exposure preferred
Who we are:
FourKites® is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world’s most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient and sustainable supply chains.
FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we're always listening for new ways to support everyone in and out of the office.
Benefits:
- 6 months Internship with the Product support Team , during which a Stipend amount of INR 20,000 per month will be offered
- Opportunity to work with industry experts and leaders
- Macbook Air or Macbook Pro
- Work with Fortune-100 customers
- Cutting edge Technologies
- Online self paced learning portal
- Free 24/7 snacks & beverages
- Catered lunch on Wednesdays
Note:
Conversion from Internship to FTE (Full time) is purely based on performance and business requirements by the end of the internship period.
Skills Required
- Strong verbal and written communication skills
- No arrears or backlogs
- Excellent problem-solving and analytical skills
- Detail-oriented
- Ability to multitask and work independently and collaboratively in a global team
- Able to handle difficult and escalated customer situations with diplomacy and tact
- Participation in weekend rotation for 24/7 customer emergencies
- Prior AI project exposure
What the Team is Saying
FourKites Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is presented as comprehensive, with medical, dental, and vision beginning on the first day, plus mental-health support, disability and life insurance. Wellness resources and stipends are also highlighted.
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Leave & Time Off Breadth — Time off is characterized as generous, including PTO, paid volunteer days, and company-wide recharge days alongside standard holidays and sick leave.
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Parental & Family Support — Paid parental leave for all parents is emphasized, with additional family medical leave and support resources. Office amenities such as a mother’s room and family-friendly programs are also noted.
FourKites Insights
What We Do
Our platform creates comprehensive digital twins of your supply chain with AI-powered digital workers to automate resolution, improve collaboration and drive outcomes across all stakeholders. Unlike traditional control towers, we enable true real-time execution and intelligent fulfillment, transforming both your supply and customer-facing operations.
Why Work With Us
Are you collaborative? Forward-thinking? Eager to solve complex challenges with creative solutions? Do you feel inspired seeing the tangible impact of your work? You’re in good company at FourKites. We love what we do, and we believe in empowering our employees to take ownership, take pride in their work, and have some fun in the process. Join us!
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FourKites Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
