Bringg is building one of the most complex online platforms in global e-commerce - a mission-critical system that processes hundreds of millions of transactions annually for some of the world’s biggest brands. Our platform combines advanced algorithms, AI-driven decision-making, and distributed architectures across a broad spectrum of modern technologies.
Our Technical Support Team works closely with our customer success, solutions experts, and R&D teams to provide resolutions for technical and product issues while communicating and building trust and relationships with large international customers.
What you will do:
- Handling both customer support and technical support questions from Bringg customers.
- Provide exceptional support services to both technical and non-technical users
- Deep investigation and root cause analysis into reported issues using a variety of tools
- Case management with multiple competing priorities and ensuring they are followed up correctly & promptly
- Escalating issues to R&D and reporting bugs
- Communicating and coordinating issues affecting customers
- Validating issues and performing functional testing to validate fixes that relate to cases
- Develop a strong understanding of Bringg and its components
- Understanding customer needs including relevant features and configuration requests
- Manage production incidents including communicating to internal and external stakeholders
- Reporting on customer performance and monitoring usage to assist with implementation and support activities
- Assist in knowledge transfer and documentation across the company and to our customers
- Continually improve the support process to ensure the best service is provided in an efficient and effective manner
Skills / Experience Requirements
- 2+ years experience in L2 or L3 application support
- Proven experience using SQL at an intermediate level
- Proven track record working with REST APIs
- Experience with providing technical and application support for Web & Mobile platforms
- High level of English (a must!) with both strong written and oral communication skills
- BS degree in Computer Science or related technical field (advantage)
- Customer-oriented with customer-facing experience
- Experience working in operationally critical environments in high-pressure situations
- Must be located in Ukraine
Note: The position requires working in shifts (including night shifts 00.00- 08.00) during business days, and weekend shifts (day & night shifts)
We care about our people! Here is a glimpse of our benefit package:
- Home Office Setup: $500 home office equipment allowance
- Meal Allowance: $100 monthly meal allowance
- Hybrid Work: Flexible hybrid work from home or office
- 20 days parental (non-birth) leave
- 2 vacation days + $250 gift when getting married
- A vacation day on your birthday
- Wellness Budget: $100 monthly budget for wellness or a sports activity of your choice
- Health Insurance: Provided after completing the trial period
- Support team members receive 2 extra days off per year, which can be taken at a time that works best for you
Top Skills
What the Team is Saying
What We Do
Bringg is the leading Delivery Management Platform -- optimizing last mile delivery, fulfillment, and returns for retailers and carriers worldwide. Bringg transforms delivery into a competitive advantage for 800+ customers, increasing order capacity, reducing costs, and ensuring branded customer experiences, handling over 200 million orders annually.
Why Work With Us
We strive to inspire ourselves, our customers, our partners and even the market to be more.
Bringg enables our customers to scale and optimize the last mile experience, using innovative technology and access to a massive connected delivery and fulfillment network.
Together, we will continue to differentiate
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Bringg Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
