At Appfire, we believe that great work happens when people get to choose how they work. After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we've learned that one size does not fit all. That’s why at Appfire, you choose.
Whether from home, in one of our offices, or while exploring the world, you decide where you’re most productive. From hardware and software to access to two decades of collective wisdom on working effectively in a remote-first company, we’ve got you covered.
Plan your workday around your needs and what matters most to you. Enjoy flexible time off without the hassle of complicated approvals. From day one, we trust you to deliver quality work without sacrificing your personal life, hobbies, loved ones, and well-being.
Take charge of your professional growth with access to online learning platforms, facilitated training, leadership programs, and internal hackathons. Collaborate with a global team to gain fresh perspectives. When you're ready for a new challenge, our internal mobility program is here to support your journey.
No one knows you better than you do. So join us and customize your experience. Choose how you want to work. Choose Appfire.
Job Purpose and Overview
Due to Appfire's exponential growth, we seek a talented and highly ambitious professional to join us as a product support engineer. In this significant role, you will have the opportunity to work with Appfire’s growing list of business-class products and cutting-edge Atlassian products such as Jira, Confluence, and Bitbucket deployed globally in cloud and data centre environments.
Theproduct support engineer is responsible for assisting, diagnosing, troubleshooting, and delivering effective solutions to customers for simple-to-complex technical issues.
What You Will Do
- You will diagnose, configure, troubleshoot and solve technical problems associated with Appfire Apps in the Atlassian landscape involving a wide range of enterprise software products.
- You will apply your leadership skills and provide technical guidance and issue-resolution support to peer and junior resources.
- You will apply your analytical and problem-solving skills in researching, diagnosing, troubleshooting, and identifying solutions to complex software product L1-L2-L3 support issues.
- You will have complete freedom in taking ownership of customer issues reported and drive them through to resolution from start to finish.
- You will gain experience in cutting-edge technologies such as SaaS, Virtual Environments, Amazon AWS, Microsoft Azure, Docker containers, etc.
- You will get an opportunity to work with architects, leads, principals on escalated unresolved issues and gain immense knowledge through collaboration.
What We Would Like to See
- Strong analytical and problem-solving skills to quickly identify an effective solution for customer issues.
- Scripting, database SQL, and systems skills.
- Excellent customer-facing and communication skills.
- 3+ years of total experience working as a technical support engineer, managing and supporting enterprise-class software products.
- 2+ years of experience working as system or application support engineer in a collaborative role, that helps facilitate remote delivery of supportservices.
- B.E/B.Tech in CSE, IT, ECE, EEE, MIS, or a comparable discipline.
- Knowledge of Atlassian products and Appfire products (https://www.appfire.com) is highly desirable. Great opportunity to gain Atlassian experience.
What We Offer
- Every Appfire employee is eligible for company equity.
- Remote Work: flexibility to work from home or from our offices + remote working allowance up to INR 12,000 per annum (paid monthly).
- Unlimited paid sick leave in the event of an employee’s own illness or injury.
- Annual Leave: 21 working days of paid annual leave.
- Public Holidays: 10 days of paid public holidays per calendar year.
- Paternity and Maternity Leave Offerings.
- Group Medical Insurance: Coverage of INR 5,00,000 per annum for a family including dependents parents with no additional cost.
- Personal Accident Insurance: Coverage up to INR 15,00,000 for the employee.
- Group Term Life Insurance:
- Employee deposit linked insurance scheme (EDLI): Employees are covered up to an amount of INR 7,00,000 as per the EDLI rules.
- Crèche benefit.
- Training and development: access to a comprehensive library of training videos.
#LI-Remote
Since its inception, Appfire has been a remote-first company. With 800+ employees (who we call fireflies) across 27 countries, we foster an environment where everyone is respected. We invest in team members by ensuring they grow professionally and personally.
Watch Appfire's Co-founder and CEO Randall Ward talk about his people-first leadership philosophy: https://youtu.be/GXuChQzzowI
At Appfire, corporate social responsibility is driven by team members, family, friends, customers, and partners through Appfire Town. This program brings people together to generate a strong social impact in our local and global communities.
Our CEO believes being philanthropic is integral to operating our business and is not merely the result of our success. In 2015, Appfire joined the Pledge 1% network of organizations committed to philanthropy. Appfire has since grown our Pledge 1% program to include all four pledge types — product, profit, equity, and employee time. We were among the first to do this, and we’re proud that Pledge 1% is part of our evolution.
Appfire has been profitable since its inception, with best-in-class free cash flow margins relative to the broader SaaS universe. The company's mission to equip and connect every team so they can plan and deliver their best work has proven successful, producing consistent year-over-year (YoY) growth – with Appfire growing from $10M ARR in 2019 to $200M ARR in 2023.
What’s our secret sauce?
Appfire has been consistently recognized for company growth, culture, corporate social responsibility, and product excellence and has been included among the Deloitte Technology Fast 500, Inc. Best Workplaces, BuiltIn Best Places to Work, and Inc. 5000. Learn more about our accomplishments, which would not be possible without our team members, partners, and customers: https://appfire.com/awards.
Read about Appfire's continuous growth and mission to equip and connect every team so they can plan and deliver their best work: https://appfire.com/newsroom/Appfire-Exceeds-200M-in-ARR-Signaling-Growing-Demand
What We Do
Appfire is the leading global provider of software that enhances, extends, and connects the world's leading platforms to make work flow any way teams want to work, from planning to product ideation, product development, project delivery, and beyond. Appfire increases the value of platforms such as Atlassian, Microsoft, monday.com, and Salesforce, enabling teams to thrive and do their best work together. With more than one million users, Appfire's popular solutions are helping teams with Enterprise Collaboration, DevOps, Workflow & Automation, Product Portfolio Management, IT Service Management (ITSM), Document Management, Business Intelligence and Reporting, Administrative Tools, Agile Tools, Developer Tools, Time Tracking, Publishing, and Integrations. Appfire has been selling its popular software products on the Atlassian Marketplace since it first launched in 2012, and today Appfire has the most widely adopted portfolio of Atlassian apps across tens of thousands of customers worldwide.
Why Work With Us
At Appfire, we believe that great work happens when people get to choose how they work. After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we've learned that one size does not fit all. That’s why at Appfire, you choose. No one knows you better than you do. So join us and customize your experience.
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