Product Support Engineer

Posted One Month Ago
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Hiring Remotely in Outer Ring Road, Bangalore, Karnataka, IND
Remote
Senior level
Consulting
The Role
Provide technical support to developers, system administrators, and customers by researching and resolving software issues. Responsibilities include troubleshooting enterprise web applications, configuring customer environments, assisting with system administration, advising on machine configuration, improving support processes, collaborating with development teams, and providing periodic 24/7 on-call coverage.
Summary Generated by Built In

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.
Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.
You’ll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.
Join our team as the expert you are now and create your future.

As a Technical Consultant, you will provide deep technical support to the functional and technical clients who use our Research Suite software. This includes supporting Huron’s software through remote web session utilities, phone calls, and email communications. In addition, your day to day could include the following: assisting with researching, analyzing, and resolving client reported issues; identifying product areas causing the most support burden and working with the Huron Engineering teams to fix issues; modifying and maintaining existing client-specific configurations and customizations; consulting with clients and Huron Services teams on proper hardware and software configurations; continually improving internal support processes through development of new tools and job aids; cross collaboration with multiple teams across various geographic locations; and assisting with 24/7 on-call support coverage as needed.

Required:


  • Bachelor’s Degree in a computer science related field or equivalent work experience
  • Experience reading and writing object-oriented code, HTML, CSS, JavaScript, XML, JSON & Java
  • Experience developing with JavaScript
  • Experience with Microsoft software, including Windows Server, IIS, SQL Server, Visual Studio
  • Strong problem-solving skills and attention to detail
  • Ability to work independently and in remote team environments
  • Strong written and verbal communication skills
  • Ability to context switch and juggle multiple competing priorities
  • This position is remote, infrequent travel required

Preferred:

  • 1-3 years of experience working in a customer or internal software support position
  • Experience supporting enterprise class, multi-tier web applications
  • Analyze and interpret various types of logs, such as IIS, SMTP, Event Logs, and custom output
  • Familiarity with .NET and C#
  • Familiarity with source control concepts

Position LevelSenior Analyst

CountryIndia

Skills Required

  • Four-year technical degree in Electrical Engineering or Computer Science
  • 1-3 years of experience in a customer or internal software support position
  • C# experience
  • Strong written and verbal communication skills
  • Design, development, testing, and troubleshooting experience in a technical support role
  • Direct customer interface experience with n-tier enterprise web applications
  • Experience with Microsoft Windows Server 2003/2008
  • Experience with Microsoft SQL Server 2005/2008
  • Experience with Microsoft .NET
  • Experience with JavaScript and DHTML
  • Prior work at a hosting facility

Huron Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Huron and has not been reviewed or approved by Huron.

  • Retirement Support — Retirement programs include a company 401(k) match positioned as a core element of total rewards, signaling strong long‑term savings support. Company materials and filings describe a competitive match structure with broad availability.
  • Equity Value & Accessibility — An employee stock purchase plan provides company‑matched RSUs on purchased shares and is broadly accessible across the workforce, indicating meaningful equity participation. Company filings outline the plan’s match design and wide eligibility.
  • Leave & Time Off Breadth — Policies emphasize flexible/unlimited PTO, paid holidays, and parental leave with caregiving resources, reflecting expansive time‑off options. Careers and benefits pages present flexibility and time away as core components of the package.

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The Company
HQ: Chicago, IL
3,753 Employees
Year Founded: 2002

What We Do

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. By embracing diverse perspectives, encouraging new ideas and challenging the status quo, we create sustainable results for the organizations we serve.

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