Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.
In the Philippines, Thales has been a trusted partner for over 20 years, supporting key customers across civil aviation, defence, and digital identity and security sectors. From banking and telecommunications to government services, Thales continues to provide solutions in technological advancements that bolster national security and enhance local defence capabilities.Product Support Engineer – Cloud WAF Cyber Security is a big deal. It’s in the news, growing rapidly, a critical tool for every company, and our specialty.
Imperva is a cybersecurity leader that delivers best in class solutions to protect data and applications on-premises, in the cloud, and across hybrid environments.
The Opportunity
As a Product Support Engineer for our End User Customers, you will play an integral part of building our Imperva Global Support Team, working alongside our exceptional team of professionals in Product Support, Engineering, QA, and Sales Security Engineering (SE). The successful applicant will gain a deep understanding of the Imperva product line technology, while diagnosing and solving complex technical issues, and creating a viable and timely solution to customers.
Responsibilities:
- Become a focal point for technical issues for our clients and make sound decisions quickly.
- Have a strong customer focus a must, paired with demonstrable Troubleshooting and Networking competency
- Understanding and documenting the customer’s requirements, managing expectations, and providing excellent customer service.
- Analyzing customer feature requests and forwarding them for higher level escalations.
Qualifications:
- 3+ years of experience in any of the following areas:
- Technical Support
- Information Security
- QA (Security/Network products)
- Cloud Services
- Knowledge of networking (e.g. TCP/IP, routing protocols, HTTP, SSL/TLS, load balancing, proxies, reverse proxies, DNS, caching, BGP)
- Proven problem solving skills with a strong sense of customer commitment
- Prior experience with web servers (Nginx, IIS and more)
- Excellent communication (written and verbal) and interpersonal skills
- Familiarity with OWASP top 10
- Familiarity with bot mitigation an advantage
- in Engineering/Computer Science or equivalent experience in a technical field an advantage
At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.
Skills Required
- At least 3 years of experience in technical support, information security, security or network product QA, or cloud services
- Networking knowledge, including TCP/IP, routing protocols, HTTP, SSL/TLS, load balancing, proxies, reverse proxies, DNS, caching, and BGP
- Strong troubleshooting and problem-solving skills
- Customer-focused approach and commitment to customer service
- Experience with web servers such as Nginx or IIS
- Excellent written and verbal communication and interpersonal skills
- Familiarity with the OWASP Top 10
- Familiarity with bot mitigation
- Degree in Engineering or Computer Science, or equivalent technical experience
Thales Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thales and has not been reviewed or approved by Thales.
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Retirement Support — Retirement plans with employer contributions and matches, profit sharing, and share purchase opportunities are emphasized across multiple regions. These elements are positioned as competitive components of total rewards.
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Leave & Time Off Breadth — Generous PTO that increases with tenure, paid holidays, and paid military, maternity, and paternity leave are described. This breadth supports work–life balance across locations.
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Flexible Benefits — Hybrid work options, flexible schedules, and parental supports such as childcare benefits and leave for sick children are available in several markets. Flexibility is presented as a core part of the employee experience.
Thales Insights
What We Do
Thales is a global high technology leader investing in digital and “deep tech” innovations – connectivity, big data, artificial intelligence, cybersecurity and quantum technology – to build a future we can all trust, which is vital to the development of our societies. The company provides solutions, services and products that help its customers – businesses, organisations and states – in the defence, aeronautics, space, transportation and digital identity and security markets to fulfil their critical missions, by placing humans at the heart of the decision-making process.
