We are looking for a highly motivated individual with good communication skills and prior experience in the Product Management team to be our Product Technical Support. This incumbent will work in close collaboration with Business/Product Managers and the Engineering Team to monitor, maintain, and support every product feature developed in the system so that the team can stay in line with our product roadmap. The shortlisted candidate should have high curiosity, creativity and great problem-solving skills.
Responsibilities
- Daily monitoring for system process flow and making sure everything works.
- Search any issue that can interfere with the system process flow
- Assist the stakeholders if there are obstacles in use of internal application system
- Work closely with the engineering and business/product team for troubleshooting and solving the issue.
- Assist with stakeholder`s inquiry related to the ops issues
- Help carry out simple analysis or reporting for product needs.
- Create dashboards for monitoring and alerts.
Requirements
- Solid technical background in MySQL query
- Extremely strong communication skills and strong attention to details
- Strong analytical, problem
- solving and troubleshooting skills
- Ability to work well in a team, passion and self-motivation
- Ability to read the code or error code is a plus points
- Familiarize with monitoring tools (e.g: scalyr, grafana) and rest client tool (e.g: postman, insomnia) is a plus points
#LI-AL1
Top Skills
What We Do
Kredivo Group is Southeast Asia’s leading provider of digital financial services through its brands Kredivo, KrediFazz and Krom. Kredivo is the leading digital credit platform in Indonesia and Vietnam that gives customers instant credit financing for ecommerce and offline purchases, and personal loans, based on real-time decisioning. Kredivo users can buy now and pay later across the entirety of Indonesia’s retail commerce network with one of the lowest interest rates amongst digital credit providers in the country. Krom Bank Indonesia (formerly known as Bank Bisnis Internasional, IDX: BBSI) is the group’s bank entity and the operator of the Indonesian neobank Krom.
Kredivo Group is backed by leading financial and strategic investors such as Mizuho Financial Group, Square Peg Capital, Jungle Ventures, Naver Corp, Mirae Asset, Telkom Indonesia and Victory Park Capital among others
