Sports Direct is part of Frasers Group, a leading UK-based retail group with a portfolio of internationally recognised brands in sports, lifestyle, and fashion.
Sports Direct Malaysia is currently looking for Product Supervisor to join our growing team.
Sports Direct Malaysia currently operates a total of 41 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. Sports Direct Malaysia offers over 70 of the leading authentic global sports brands, offering the widest variety of choice and value. The company employs over 1000 staff with a view to expanding rapidly across Asia in the coming years.
We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey. Our focus is on presenting an unrivalled range of quality products at excellent value in a modern spacious environment. The stores are uniquely zoned by key sports categories which include; SD Football, SD Running, SD Training (fitness, cross training, gym equipment, weights, boxing, yoga), SD Rackets (badminton, tennis, squash), SD Swimming (pool, beach, water sports), SD Sports (basketball, rugby, extreme games, cycling, skates & indoor games), SD Lifestyle (Men, Women & Kids) & SD Outdoor (Hiking, trekking, camping & fishing).
Job DescriptionAssist to coach and train sales assistant in products knowledge and customer service standards
Assist in achieving monthly sales target of the shop
Assist in monitoring stock delivering & processing
Assists in stock replenishment activities
Assists in stock-take (routine, ad-hoc and/ or annual)
To perform duty as according to all Operational and Customer Service SOPs as well to make Sales Assistants are following the same
To assist in product display arrangement and visual merchandising
Stand in for Assistant Shop Manager if needed to handle departmental operations and ensure consistency in the standard of retail operations
To assist in maintenance and cleaning of shop premises
To assist in stock take (routine, ad-hoc & annual) as and when required
Update to Shop Manager on staff performance
Update to Shop Manager if any Customer feedbacks
Implement/execute sales & promotion plans as and when required
Any other legal assignments requested by management from time to time
SPM with at least 2 years’ experience as Supervisor in retail industry / Diploma with at least 2 years as Sales Assistant (or equivalent)
Have passion with Sports and retail industry
Proven supervisory skills and management skills
Have knowledge in analytic, problem solving and decision-making skills
Good customer service, communication and interpersonal skills
Willing to work long hours, weekends, public holidays and shift duty
Skills Required
- SPM or Diploma with at least 2 years experience in retail supervision or as Sales Assistant
- Supervisory skills and management skills
- Analytic, problem solving, and decision-making skills
- Good customer service, communication, and interpersonal skills
- Willingness to work long hours, weekends, and holidays
What We Do
Frasers Group started as a small store in Maidenhead in 1982 and from there, grew to become a global powerhouse. We are now a collection of the world’s most iconic brands including Sports Direct, Flannels, GAME, Jack Wills, Sofa.com, Evans Cycles, USC, and Everlast. We believe the higher the risk, the greater the reward. We’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We’re pushing the boundaries of traditional retail environments; future-proofing our business and improving product access to create a shopping environment that will be fit for purpose for many more years to come. We’re not sitting back – there’s no room for hesitation.
