Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about
As a Product Success Manager, you play a key role in driving the commercial success and market adoption of dedicated products and services. As an individual contributor within the Product Success team, you will define and execute go-to-market strategies, enable sales teams, and identify growth opportunities across regions. By combining strong product knowledge, pipeline insights, and close collaboration with regional teams, you will directly contribute to product wins, market penetration, and revenue growth.
What you’ll do
- Achieve commercial targets that accelerate the performance of assigned products and services
- Drive global product adoption by supporting sales teams with strong product knowledge and enablement
- Define and execute go-to-market strategies and customer segmentation, incorporating market feedback and feature gaps
- Identify growth opportunities and develop initiatives together with regional teams and HQ to unlock potential and remove blockers
- Monitor and report on pipeline creation, velocity, and conversion, partnering with HQ and regional roles to remove roadblocks
- Work closely with regional Product Sales Experts (PSE) and Customer Success Executives (CSE) to align quarterly and yearly priorities and growth initiatives
- Keep regional teams informed about major product features and new releases to strengthen client-facing solution offerings
- Partner with Product Analysts to analyze regional product pipelines and define actions to close gaps and achieve targets
- Participate in key customer meetings and support Account Executives, Customer Growth Executives, and Customer Success Executives when needed
- Collaborate with Marketing to highlight product wins, build social proof, and amplify market impact
What makes you a strong fit
- Bachelor’s or master's degree in business, technical, or a related field
- 3–5 years of relevant experience in product success, sales enablement, or a similar role
- Experience with SaaS is an advantage
- Strong analytical and problem-solving skills with a structured, systematic approach
- Excellent communication skills, with the ability to engage diverse stakeholders
- Proactive and critical thinker, comfortable adapting to changing business challenges
- Strong proficiency in MS Office tools, especially Excel
- Fluent in English, both spoken and written
- Previous experience in, or strong interest in learning more about, our industry is a plus
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
#LI-IR1Skills Required
- Bachelor's or master's degree in business, technical, or a related field
- 3-5 years of relevant experience in product success, sales enablement, or a similar role
- Experience with SaaS is an advantage
- Strong analytical and problem-solving skills
- Excellent communication skills
- Proficiency in MS Office tools, especially Excel
- Fluent in English, both spoken and written
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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