Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about
As a Product Success Manager, you will play a key role in driving the commercial success and adoption of dedicated products and services across global markets. You will work closely with regional sales teams, product stakeholders, and marketing to identify growth opportunities, improve pipeline performance, and strengthen go-to-market execution. In this individual contributor role, you will combine commercial insight, product knowledge, and cross-functional collaboration to support market penetration and revenue generation. You will join a team focused on enabling customer-facing teams, removing blockers, and turning market insights into actionable strategies.
What you’ll do
Commercial Targets: Achieving commercial targets that will accelerate performance of dedicated product and services.
Sales Support: Drive global product adoption, while supporting sales activities with product knowledge to ensure an increase in opportunity closing rate, increase regional client facing teams knowledge and enablement.
GTM Development: Define and develop effective go-to-markets and customer segmentations - Cross updating in regards of features missing/not applicable to capture market share, direct client feedback about opportunities lost, communicate any other blockers observed on the market.
Opportunity Identification: Detect key areas for growth and build strategies and initiatives (jointly with local team and HQ) to exploit these opportunities as well as remove potential blockers.
Pipeline Management: Monitor and regularly report about pipeline creation, velocity and conversion and help in removing roadblocks by partnering with HQ and Regional roles.
Internal Alignment: Work closely with revenue/sales teams to align key quarterly/ yearly priorities, initiatives and/or markets, providing input on new areas of growth for your product offering while aligning marketing strategy.
Communication with Regions: Keep regional team members up to date with all the latest major product features or new releases, ensuring better solution offering for our targeted clients.
Regional Product Pipeline Analysis: Work closely with Product Analysts to analyze the respective product pipeline in the region, drive clear tactics to enhance, overcome any gaps to achieve targets.
Customer Meetings: Attend important customer meetings and assist Account Executives, Customer Growth Executives and Customer Success Executives in execution where needed.
Product Wins: Work with marketing to capitalize product wins and create social proof and positive noise.
What makes you a strong fit
Bachelor’s degree in business, technical or a related field.
3–5 years of experience in this field.
Strong analytical and problem-solving skills, with a systematic approach to problem-solving.
Fluent in English, both spoken and written.
High-level communication skills.
Proactive critical thinker, ready to constantly adapt to address new business challenges and recommend productive ideas.
Good knowledge of MS Office Tools (Excel primarily).
Previous experience or Interest to learn more about our Industry is a plus.
Interest in technology and adoption of AI in everyday work.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
Please be aware that Infobip processes job applications only through our official platform Workday. Applications submitted via other third-party platforms are not reviewed or processed by Infobip. #LI-KL2Skills Required
- Bachelor's degree in business, technical studies, or related field
- 3-5 years of relevant professional experience
- Previous experience in, or interest in learning more about, the telecommunications or technology industry
- Strong analytical and problem-solving skills with a structured and systematic approach
- Fluent in English, both spoken and written
- Strong communication and stakeholder management skills
- Proactive mindset with the ability to adapt to evolving business challenges and recommend actionable ideas
- Good knowledge of MS Office tools, especially Excel
- Interest in technology and adoption of AI in everyday work
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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