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Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about
As an RCS Product Success Manager (PSM), you take on a commercially driven, go-to-market role focused on creating opportunities, driving market initiatives, and accelerating RCS adoption across regions. Rather than waiting for opportunities to come to you, you proactively open doors, build business momentum, and remove blockers along the way. You act as the bridge between Product, Sales, Partners, and Customers, and your success is measured by business outcomes, not activity alone.
What you'll do
- Proactively identify new opportunities, target accounts, and whitespace, driving pipeline creation together with regional sales teams
- Lead strategic GTM initiatives end-to-end, building action plans, customer lists, and success metrics
- Drive accountability and follow-up across stakeholders, monitoring progress and intervening when initiatives stall
- Participate in strategic opportunities and customer engagements, supporting objection handling and competitive positioning
- Escalate blockers and coordinate internal support to move opportunities through the sales cycle
- Maintain strong relationships with regional sales teams through enablement sessions, workshops, and shared best practices
- Collect market intelligence and customer feedback, prioritizing commercially relevant product requests and supporting process improvements
What makes you a strong fit
- 5+ years of experience, ideally in sales or business analytics
- Strong business sense with an understanding of how to drive sales and create opportunities
- Experience working across different organizations and understanding how different roles and departments contribute to driving an initiative from planning to execution
- Skilled at handling objections, both internally and externally
- Proactive mindset, with the ability to identify blockers, assess their cost, and look for solutions
- Comfortable seeking solutions and alignment across different departments, even when it's challenging
- No prior product or industry-specific experience required
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
Please be aware that Infobip processes job applications only through our official platform Workday. Applications submitted via other third-party platforms are not reviewed or processed by Infobip.Skills Required
- 5+ years of professional experience, ideally in sales or business analytics
- Strong business sense and understanding of how to drive sales and create opportunities
- Experience working across different organizations and departments to drive initiatives from planning through execution
- Ability to handle internal and external objections
- Proactive mindset and ability to identify blockers, assess their cost, and develop solutions
- Ability to seek solutions and alignment across departments in challenging situations
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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