Product & Training Specialist

Handshake is the career network for the AI economy. 20 million knowledge workers, 1,600 educational institutions, 1 million employers (including 100% of the Fortune 50), and every foundational AI lab trust Handshake to power career discovery, hiring, and upskilling, from freelance AI training gigs to first internships to full-time careers and beyond. This unique value is leading to unparalleled growth; in 2025, we tripled our ARR at scale.

Why join Handshake now:

• Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel

• Work hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions

• Join a team with leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, among others

• Build a massive, fast-growing business with billions in revenue

Handshake is hiring a Product Specialist to drive product adoption and customer education across our education partner network. This role sits at the intersection of product expertise, training, and customer impact. You’ll lead large-scale education programs, own high-visibility events, and help partners fully leverage Handshake to improve student outcomes and retention. If you love being customer-facing, traveling, and turning product knowledge into measurable impact, this role is for you.

• Design and deliver Handshake Academy Meetups and Live events for 50+ attendees to increase feature adoption and account retention

• Lead 1:many and customized trainings that drive measurable expansion of key product workflows

• Consult with education partners to optimize workflows and align product usage to institutional goals

• Partner with Success, Product, Sales, and Marketing to translate customer insights into product improvements and scalable training programs

Must-Haves:

• 3+ years of experience in Career Services, Higher Education, or customer-facing SaaS roles

• Proven track record training customers on complex software and driving adoption

• Experience planning and executing customer events or workshops end-to-end

• Ability to translate technical product functionality into clear, outcome-driven guidance

• Strong presentation and facilitation skills across both in-person and virtual settings

• Willingness to travel extensively (50–75%) for trainings, conferences, and events, as well as manage the logistical aspects of these offerings

• Ability to manage multiple priorities independently in a fast-paced environment

• Strong relationship-building skills and confidence navigating tough customer conversations

Bonus Points:

• 4+ years in Career Services or Higher Education leadership

• 2+ years of experience with a complex SaaS platform

• Deep familiarity with Handshake or competing EdTech platforms

• Experience in EdTech Customer Success, Sales Engineering, or Implementation

Handshake delivers benefits that help you feel supported and thrive at work and in life.

The below benefits are for full-time US employees.

🎯 Ownership: Equity in a fast-growing company

💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching

🍼 Family Support: Paid parental leave, fertility benefits, parental coaching

💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend

📚 Growth: $2,000 learning stipend, ongoing development

💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office

🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days

🤝 Connection: Team outings & referral bonuses

Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.