- Act as Second Level Support for global customers within the Flight Services organization, specifically supporting Crew Manager product solutions.
- Analyze, replicate, and resolve medium to highly complex issues across application, environment, database, and network layers in a high‑availability environment using advanced diagnostic tools.
- Provide support for both front‑end and back‑end applications, and recommend best‑practice approaches for system usage and maintenance.
- Liaise with cross‑functional teams—Development, Product, Account Teams—to ensure proper prioritization and resolution of service requests and maintenance issues.
- Serve as primary problem‑resolution contact for assigned airline accounts.
- Apply technical expertise across Windows Server, UNIX/Solaris, Citrix, Oracle, PL/SQL, RDBMS scripting, and UNIX shell scripting to resolve complex issues.
- Work under general supervision, with decisions periodically reviewed.
- Participate in a 24×7 On‑Call rotation for critical or high‑severity incidents.
- Contribute to team success and organizational impact through your decisions and troubleshooting.
- Provide training to colleagues and new hires as required.
- Engage in additional tasks or projects across the company as needed.
- Bachelor’s degree or higher.
- 3–5 years of Customer Support experience.
- Strong analytical and troubleshooting mindset.
- Familiarity with Windows and UNIX (Solaris) operating systems.
- Knowledge of:
- PL/SQL
- Oracle database
- UNIX shell scripting
- Linux OS
- Windows OS
- Excellent verbal and written communication skills in English.
- Strong organization, multitasking, and workload‑prioritization skills.
- Airline/Crew Management domain experience.
- AWS knowledge.
- Background in C++ and Java coding.
#LI-DP1
About CAEAt CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.
Position Type RegularEqual Opportunity & Accommodations
CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email [email protected] if needed.
Data PrivacyPrivacy Statement | CAE
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
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What We Do
CAE is a high technology company, at the leading edge of digital immersion, providing solutions to make the world a safer place. Backed by a record of 75 years of industry firsts, we continue to reimagine the customer experience and revolutionize training and operational support solutions in civil aviation, defense and security, and healthcare. We are the partner of choice to customers worldwide who operate in complex, high-stakes and largely regulated environments, where successful outcomes are critical. Testament to our customers’ ongoing needs for our solutions, over 60 percent of CAE’s revenue is recurring in nature. We have the broadest global presence in our industry, with approximately 13,000 employees, 180 sites and training locations in over 35 countries
