At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department OverviewThe Design & Tools (D&T) team is a strategic component of Centralized Managed Support Operations (CMSO), responsible for providing exceptional Service Design & innovative technology solutions to enable and empower MSI Centralized Managed Support Operations to meet and exceed customer's expectations.
Job Description
Implement core configuration user stories with minimal guidance.
User stories could cover service catalog, catalog items/record producers, knowledge bases/knowledge articles, notifications, assignment rules using advanced work assignment, and Service Level Agreement (SLA) configurations and workflows.
Experience delivering projects for implementing Workspaces and Now Assist
Participate in and/or lead design workshops, development, testing and deployment activities
Lead the design and implementation of ServiceNow modules, including ITSM, CSM and Custom Applications.
Ability to build ServiceNow Reports, dashboards and homepages
Ability to set up data security via control rules, domain separation
Implement integrations utilizing Integration Hub and relevant Spokes.
Good hands-on knowledge and experience with any one or more areas: JavaScript /HTML/ CSS / AJAX / Angular / Bootstrap
Experience administering a ServiceNow instance including group roles, permissions, modifications for business rules, workflows, UI pages, UI actions, UI policies.
Execute unit testing to confirm user stories meet acceptance criteria as implemented.
Troubleshoot complex platform issues and ensure a high level of reliability and user satisfaction.
Peer review of other developers’ user stories
Provide technical documentation as required
Development, management, and configuration of ServiceNow applications, modules, enhancements, product development, and some system administration tasks.
Provide coaching and guidance to junior developers on best practice approaches to implement required functionality involving technical leads as required.
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Basic Requirements
Bachelor of Science in Computer Science, a similar technical discipline, or comparable industry experience
ServiceNow Certified System Administrator
ServiceNow Certified Application Developer
6 to 8 years in ServiceNow configuration and development experience
Minimum 5 years of experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool
Experience delivering projects for implementing Workspaces and Now Assist
Excellent interpersonal skills and effective communication skills are necessary to be able to translate technical information to non-technical audiences
Energetic self-starter able to work independently in a fast-paced environment
High sense of ownership, responsibility, and commitment to quality
Proven ability to manage multiple tasks and shifting deadlines
Effective organization, collaboration, planning, problem-solving, and analytical skills
Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperiencedReferral Payment PlanNo
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
Motorola Solutions Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Motorola Solutions and has not been reviewed or approved by Motorola Solutions.
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Healthcare Strength — Benefits materials describe medical, dental and vision coverage effective on day one with multiple national carrier options and bundled prescription coverage. Feedback suggests plan choices, telehealth, and targeted care programs provide strong access and support for varied needs.
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Parental & Family Support — Policies outline robust paid parental leave and clear processes for family and medical leaves, with continued health coverage during leave. Feedback suggests these programs are employer‑verified and prominently documented in recent plan materials.
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Leave & Time Off Breadth — Company information highlights paid time off, paid holidays, and a Flex Time Off approach for many salaried roles alongside flexible work models. Feedback suggests time‑off policies are positioned to be usable and supportive of work‑life balance.
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What We Do
About Motorola Solutions | Solving for safer Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.
Why Work With Us
We are a global family of driven, dynamic people who inspire and support everyone around us to be the best version of themselves. We embrace a “people first” philosophy – and are committed to creating and maintaining a culture of caring and inclusiveness. Are you ready to join our team and be a part of a close-knit community in a big company?
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