Working closely with the global product teams and local implementation teams, this role is responsible for configuring and managing TrakCare to meet the specific requirements of our local market. Bringing together the regional requirements and statutory regulations, the Product Specialist is responsible for defining the specification for regional configuration, performing the work, testing, and documenting the output.
A strong focus of this role is on Billing, and Revenue Cycle workflows, ensuring alignment with complex payer models, claims processes, and regulatory frameworks across the Middle East. The Product Specialist plays a key role in shaping how TrakCare supports hospital revenue operations in the region, particularly in countries like Saudi Arabia, UAE, and Qatar.
Working with the Regional Product Manager, the Product Specialist is responsible for producing high-quality, well-documented outputs that are used to drive implementation projects and lead the clients.
Responsibilities:
- Develop use cases or product requirements and functional requirements for new functionality. Support QA, training, and documentation in understanding new functionality.
- Provide business analysis of problems and new requests.
- Collect, synthesize, and prioritize customer feedback, using a combination of live customer feedback sessions and additional feedback mechanisms.
- Participate in project teams with developers and other key staff to develop new functionality for the product.
- Assist with scoping and planning of new developments as needed.
- Work closely with end users and internal staff to understand workflow processes that impact change request requirements to ensure implementation of developed changes satisfies stated needs.
- Prepares and delivers product material, product presentations, and demonstrations as needed to support knowledge sharing, learning, pre-sales, and customer requirements.
- Monitor regulatory changes for RCM (e.g., NPHIES, DHA/DOH, DHPO,…) and ensure system alignment through configuration or product enhancement.
- Support testing, validation, and documentation for the above.
- Collaborate with product teams and external regulatory bodies to validate that implemented features meet evolving statutory guidelines and payer mandates, especially for insurance approvals, electronic claims, and encounter documentation.
Qualifications:
- 5+ years of experience as a Healthcare Information Manager or equivalent experience with a software vendor.
- Experience in working with Healthcare IT, preferably having worked with a software implementation as a vendor or a customer.
- Experience in writing use cases, requirements, or functional documentation for healthcare applications.
- Strong knowledge of Patient Administration Systems (PAS), Billing workflows, and Revenue Cycle processes, with specific experience adapting and implementing these functions within healthcare environments in the Middle East
- Knowledge of key Middle East healthcare regulatory frameworks such as NPHIES (KSA), DHA/DOH (UAE), and TPHCC/QCHP (Qatar) with the ability to transfer compliance requirements into detailed functional specifications.
- Previous experience working with healthcare applications at an in-depth level.
- University Degree in Technology, Science, or Healthcare.
- Very good problem-solving and analytical skills.
- Excellent communication, interpersonal, and multi-cultural skills.
- Ability to coordinate and lead team.
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
What the Team is Saying
What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business. Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries. What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running. If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
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OnSite Workspace
For the first 3 or 6 months (experience and role dependent), we ask our employees to work in the office 5 days a week. After that time, our employees receive 24 work from home Fridays to use at their discretion throughout the year.
