Product Specialist

Working closely with the global product teams and local implementation teams, this role is responsible for configuring and managing TrakCare to meet the specific requirements of our local market. Bringing together the regional requirements and statutory regulations, the Product Specialist is responsible for defining the specification for regional configuration, performing the work, testing, and documenting the output. 

A strong focus of this role is on Billing, and Revenue Cycle workflows, ensuring alignment with complex payer models, claims processes, and regulatory frameworks across the Middle East. The Product Specialist plays a key role in shaping how TrakCare supports hospital revenue operations in the region, particularly in countries like Saudi Arabia, UAE, and Qatar.

Working with the Regional Product Manager, the Product Specialist is responsible for producing high-quality, well-documented outputs that are used to drive implementation projects and lead the clients.

Responsibilities:

• Develop use cases or product requirements and functional requirements for new functionality. Support QA, training, and documentation in understanding new functionality.
• Provide business analysis of problems and new requests.
• Collect, synthesize, and prioritize customer feedback, using a combination of live customer feedback sessions and additional feedback mechanisms. 
• Participate in project teams with developers and other key staff to develop new functionality for the product.
• Assist with scoping and planning of new developments as needed.
• Work closely with end users and internal staff to understand workflow processes that impact change request requirements to ensure implementation of developed changes satisfies stated needs.
• Prepares and delivers product material, product presentations, and demonstrations as needed to support knowledge sharing, learning, pre-sales, and customer requirements.
• Monitor regulatory changes for RCM (e.g., NPHIES, DHA/DOH, DHPO,…) and ensure system alignment through configuration or product enhancement.
• Support testing, validation, and documentation for the above.
• Collaborate with product teams and external regulatory bodies to validate that implemented features meet evolving statutory guidelines and payer mandates, especially for insurance approvals, electronic claims, and encounter documentation. 

Qualifications:

• 5+ years of experience as a Healthcare Information Manager or equivalent experience with a software vendor.
• Experience in working with Healthcare IT, preferably having worked with a software implementation as a vendor or a customer.
• Experience in writing use cases, requirements, or functional documentation for healthcare applications.
• Strong knowledge of Patient Administration Systems (PAS), Billing workflows, and Revenue Cycle processes, with specific experience adapting and implementing these functions within healthcare environments in the Middle East
• Knowledge of key Middle East healthcare regulatory frameworks such as NPHIES (KSA), DHA/DOH (UAE), and TPHCC/QCHP (Qatar) with the ability to transfer compliance requirements into detailed functional specifications. 
• Previous experience working with healthcare applications at an in-depth level.
• University Degree in Technology, Science, or Healthcare.
• Very good problem-solving and analytical skills.
• Excellent communication, interpersonal, and multi-cultural skills.
• Ability to coordinate and lead team.