Alertus Technologies

Product Specialist

Reposted 13 Days Ago

Baltimore, MD

In-Office

47K-64K Annually

Entry level

Hardware • Security • Software

The Role

The Product Specialist develops product knowledge, supports technical publications and training, conducts market research, and collaborates with teams to enhance customer solutions.

Summary Generated by Built In

Company Description

Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.

Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

Job Description

We are looking for a high energy professional to make a meaningful impact on Alertus, its customers, and the mass emergency notification industry. In this role, you will be responsible for developing and applying product knowledge specific to Alertus Technologies’ emergency notification products and services while serving as the subject matter expert on assigned products and services. You will be responsible for supporting technical publications, product training, product management activities, solution design, and product demonstrations.

Our ideal candidate possesses a technical aptitude, a strong work ethic, collaborative communication skills, and an ability to thrive in a fast-paced environment. Additionally, the candidate will be someone who finds purpose in providing the best possible solution to mitigate gaps in our customers’ critical communication strategy.

A Day in the Life:

Work with the Product Management and Sales Engineering Team to develop product knowledge and assist in maintaining Alertus’ many demo environments
Assist in identifying customer requirements and conveying requirements to the product development teams to ensure requirement understanding
Conduct market research using tools such as surveys, desktop research, and customer calls to assist in analyzing market trends, customer feedback, and other sources to influence product strategy
Participate in sales and product meetings as assigned to collaborate and strategize with business and engineering teams
Demonstrate Alertus’ core products and services as assigned
Participate in qualifying system integration opportunities and assist in implementing, testing, and documenting integrations
Assist the Technical Writing Team in drafting and reviewing product documentation
Participate in product training development and delivery to support Alertus employee professional development
Assist with new product releases and events

Required Skills:

Basic understanding of application programming interfaces (APIs) and webhooks
Ability to learn complex concepts and communicate them to technical and non-technical individuals
Energy, passion, enthusiasm, and a positive attitude
Exceptional organization, time management, and prioritization skills
Unmatched verbal, written, and interpersonal communication skills
Ability to become an expert assigned to Alertus products and services

Education and Experience:

BA/BS in Computer Science/Engineering, Information Technology, Electrical Engineering, or related field
Academic or practical experience with Java and Python
Demonstrated ability to articulate the value proposition of product functionalities

Alertus Career Advantages:

Unlimited Paid Time Off
Paid Holidays
401(k) Retirement Plan
Medical, Dental, and Vision Plans
Short-term Disability, Accident, Hospital, and Cancer Insurance
Live Near Your Work Homebuying Incentive Program
Employee Referral Bonuses
Flex Scheduling

Additional Information:

All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.

Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19.

Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All your information will be kept confidential according to EEO guidelines.

AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP

Top Skills

APIs

Java

Python

Webhooks

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The Company

HQ: Baltimore, MD

104 Employees

Year Founded: 2002

What We Do

Alertus - Redefining Mass Notification for 20+ Years

Our Mission is to enable organizations to disseminate information to help protect lives, secure assets, and maintain business continuity.

OUR MISSION IS PERSONAL.
We are committed to providing customizable, scalable, and cost-effective mass notification solutions because we know even a few seconds of warning can help save lives during an emergency.

In 2001, an F3 tornado ripped through the University of Maryland campus. There was no warning, and two students — sisters — were killed. The tornado caused dozens of injuries and millions of dollars in damages.

An idea was born to engineer a mass notification solution that can be implemented anywhere and activated quickly to help prevent another tragedy.

Alertus was founded in 2002 and has focused its efforts on developing superior lifesaving notification solutions ever since.

Alertus' dedicated teams of safety, security, and technology leaders are committed to continuously raising the bar for mass notification. Our technology is state of the art, with interoperable software solutions that help tie legacy systems into our next-generation audible and visual notification hardware.

It's not enough for us for our customers to have our products. As their trusted partner in mass notification, we want to ensure customers are at peak readiness with the training and support they need to get critical notifications out at a push of a button. We offer pre-sales professional services, ongoing customer training, and 24/7 customer support.