Meet the Team
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.
ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.
ThousandEyes is looking for a Product Solutions Architect to develop and communicate best practice technical solutions that address a broad range of customer challenges. The Product Solutions Architect will support successful go-to-market and adoption of ThousandEyes products by serving as a subject matter expert on ThousandEyes use cases and solutions and creating technical solutions materials that educate users and internal stakeholders on how to deploy and maximize the value of ThousandEyes products.
Your Impact
- Has technical ownership for a product or solution
- Influences product improvement plans
- Understands and articulates business challenges and opportunities for assigned product or solution
- Remains cognizant of industry changes, challenges and findings; integrates industry issues for customer benefit
- Provides recommendations for functionality improvements based on own/customer feedback
- Contributes to developing product architectural documentation for assigned products, in collaboration with product teams
- Engages in complex technical discussions with customers/partners to demonstrate new technologies and products pecifications
- May present value proposition of products to customers/partners and other internal and external stakeholders (e.g., CX partners, Field, Sales Enablement and/or Engineering teams)
- Researches information and analyzes findings (typically on multiple technologies on a single platform) to articulate competitive differentiation
- Creates output/findings reports (e.g., hardware product breakdowns) to communicate findings to peer/senior team members
- Guides the creation of field/customer-facing technical collateral (e.g., technical white papers, deployment guides,methodology documents) for new products and technology releases
Minimum Qualifications
- Networking domain expertise and experience
- 10+ years in a TME, SE, or other similar customer-facing role
- Extensive customer and field experience, ideally covering both enterprises and service providers
- Demonstrated success in building demos and creating technical content, such as best practice guides, and reference architectures
- Bachelor’s degree, preferably in computer science or engineering
- Technical certifications, such as CCNA, CCNP, CCIE, or other, demonstrating knowledge in areas such as networking, CloudOps, DevOps, and automation
Preferred Qualifications
- Excellent verbal and written skills and a willingness to present and defend your ideas
- Customer-focused self-starter with high levels of initiative, commitment, energy, and comfort working in dynamic environments alongside a distributed, worldwide team
- Knowledge of Python, or other programming languages, is a plus
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Networking domain expertise and experience
- 10+ years in a TME, SE, or other similar customer-facing role
- Extensive customer and field experience, ideally covering both enterprises and service providers
- Demonstrated success in building demos and creating technical content such as best practice guides and reference architectures
- Bachelor's degree, preferably in computer science or engineering
- Technical certifications such as CCNA, CCNP, CCIE (networking, CloudOps, DevOps, automation)
- Knowledge of Python or other programming languages
- Excellent verbal and written communication and willingness to present
- Customer-focused self-starter, comfortable working across a distributed global team
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage, mental health support via an EAP, and access to on-site or virtual health centers indicate robust healthcare offerings. Wellness programs, fitness resources, and specialized services further reinforce coverage depth.
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Leave & Time Off Breadth — Generous PTO, a global minimum for paid parental leave, and unique programs like company-wide recharge days and paid volunteer time expand time-away options. Additional offerings such as Critical Time Off and adoption assistance add flexibility for life events.
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Equity Value & Accessibility — Restricted stock units and a discounted employee stock purchase plan are meaningful elements of total compensation. The prominence of equity can materially augment overall pay packages alongside salary and bonuses.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
