Product Solutions Architect 3 - CloudPrem

Product Solutions Architect (CloudPrem)

at Datadog (View all jobs)

The Team:

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset.

The Opportunity: 

The CloudPrem family of products represents a strategic evolution in how organizations manage and analyze logs at scale while meeting stringent data residency, compliance, and cost requirements. The Product Solutions Architect (PSA) will work closely with Datadog customers and the CloudPrem product team to architect, implement best practices, and drive adoption of this hybrid log management solution that lets customers store, search, and analyze petabytes of logs in their own environments while staying fully integrated with the Datadog platform.

You Will:

• Serve as the Product Expert on CloudPrem and Observability Pipelines
• Offer guidance on architecture choices, data collection, and best practices to large Enterprise customers as they adopt these Datadog services across the organization at scale
• Design and validate hands-on, production-ready architectures spanning cloud infrastructure, Kubernetes platforms, and customer-managed environments
• Actively identify opportunities to simplify, optimize, and standardize deployment patterns, reducing operational complexity for customers through architectural guidance and best practices.
• Be a Trusted Advisor to Product Management by providing high quality feedback based on your field experience working closely with our Support, Partners, and Customers
• Capture repeat customer use cases and solutions and in turn publish Reference Architectures, automation patterns, and Implementation Guides for Datadog prospect and customer consumption
• Build world class training material, solutions briefs, blogs, and documentation to the wider Datadog field technical teams over the latest product features and capabilities
• Collaborate with other teams at Datadog including Marketing, Sales, Community, Documentation, and Evangelism to ensure the success of the Log Management product family
• Exercise the products you represent by building hands-on proof of concepts, small scale deployments  to validate solutions and reproduce customer environments
• Engage deeply with customers, feeling their operational pain points and driving solutions that measurably improve reliability, scalability, and day-to-day operations

 You Are:

• Someone with strong hands-on experience with tools such as Kubernetes, including cluster architecture, networking, storage, and operational best practices.
• Someone with strong knowledge of cloud infrastructure fundamentals, including networking, compute, storage, and distributed system design.
• Someone familiar with Security, Governance, and Compliance requirements for industry verticals
• Someone who can dive deep into our Codebase, SDKs, and GitHub workflows to understand, debug, and influence product behavior
• Experience with languages like Python and/or Rust, and file formats such as JSON and YAML
• A self-starter, tech-savvy professional, who is comfortable working with bleeding edge technology and processes, even if it hasn’t been well defined
• A deep learner and a Subject Matter Expert today that has built advocacy and knowledge across multiple teams with the knowledge you possess 
• Fluent in understanding the observability market domain, competition, technological shifts, and customer needs
• Someone who values getting things done, taking ownership from problem definition through implementation and outcome
• Highly detail-oriented, especially when working on architectures, documentation, and customer-facing solutions
• A person who possesses exceptional listening and consultative skills, for both internal and external audiences
• Experienced working with customers in high pressure situations where the solution is sometimes not obvious - caring about customer pain and motivated to solve hard problems on their behalf
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train, or air up to 40% of the time 

Bonus Points:

• Successful track record with 5+ years experience working as an Architect or Consultant 
• Experience using Datadog and/or other observability tools in an SRE or DevOps capacity
• Have recent experience deploying solutions in production environments at scale
• Strong knowledge or experience with Splunk, Elastic, Opensearch, SumoLogic, Vector, Cribl, Quickwit

#LI-Hybrid