PhonePe Limited (Formerly PhonePe Private Limited) is a technology company that builds digital platforms for Payments, Digital Distribution Services and Financial Services. Headquartered in India, the PhonePe digital payments app was launched in 2016. As of April 2026, PhonePe has over 70 Crore life-till-date registered users and a digital payments acceptance network spread across over 5 Crore merchants. PhonePe’s products and services include Consumer Payments (including Digital Distribution Services), Merchant Payments, Lending and Insurance Distribution services, and New Platforms, which comprise Share.Market (stock broking and mutual funds distribution platform), and Indus Appstore (Android-based mobile app marketplace). Culture:
At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Job DescriptionAs a PSE in the Merchant Offline pod, you would be part of few highly scalable and technically challenging services such as Merchants, Onboarding, Insights, etc. You would be expected to understand the systems and their capabilities in depth and leverage them for business and product needs. On one hand, you would be working closely with ops teams to help them configure various kinds of constructs, set up requirements on ground and merchant connect with PhonePe and workflows and help extract business reports, While on the other hand, you'll be interacting with the developers in the team to understand the system better, escalate critical customer issues to them after having done the first level technicals analysis yourself and partner with them for solutioning new constructs and platform requirements. The tech skill sets that you should possess or hone would be that of Python scripting, FQL/ SQL database fundamentals, Unix/Linux commands (grep, sed, cut, scp, cron, etc.), data structures and problem solving. The role requires quite a bit of stakeholder management, hence effective communication and organizing skills too are a must.
Responsibilities:
* Debugging, troubleshooting and fixing production software issues and customer escalations
* Write Python/Shell/Perl script and aggressively automate manual tasks through scripting
* Developing, scripting and owning monitoring solutions for production and non-production environments and applications
* Develop features/enhancements in existing stable systems/components
* Understanding and working with other internal teams and their systems
* Provide feedback from customers/users to the team
* Maintain an on-call runbook, on-going record of problem analysis and resolution activity in an on-call tracking system
Educational Background:
Bachelors of Engineering.
Required Skills:
1. Knowledge of Python scripting language is required, knowing JAVA as well is a plus.
2. Good exposure to MySQL and writing SQL queries. Should be able to write and understand complex joins.
3. Network and Application calls understanding from front-end and back-end connectivity perspective.
4. Proven success record in fast-paced production support environment.
5. Programming experience in any language (Java/C++) will be a plus.
6. Good in problem-solving and analytical skills.
7. Excellent written and verbal communications skills. A successful track record of responding/resolving customer issues through written communication.
8. Prior experience in fin-tech or e-commerce or web services domain will be a plus.
9. Ability to effectively work with a cross-functional team.
10. Possess the ability to understand business problems and provide solutions/information related to the business requirements.
Skills Required
- Bachelor of Engineering degree
- Knowledge of Python scripting
- Knowledge of Java
- Good exposure to MySQL and ability to write complex SQL queries and joins
- Understanding of network and application calls across front-end and back-end connectivity
- Proven experience in a fast-paced production support environment
- Programming experience in Java or C++
- Strong problem-solving and analytical skills
- Excellent written and verbal communication skills, including resolving customer issues in writing
- Prior experience in fintech, e-commerce, or web services
- Ability to work effectively with cross-functional teams
- Ability to understand business problems and provide solutions related to business requirements
What We Do
PhonePe was founded in December 2015 and has emerged as India’s largest payments app, enabling digital inclusion for consumers and merchants alike. With 48 crore (480 Million) registered users, one in four Indians are now on PhonePe. The company has also successfully digitized 3.6 crore (36 Million) offline merchants spread across Tier 2,3,4 and beyond, covering 99% of the postal codes across India. PhonePe is also the leader in Bharat Bill Pay System (BBPS), processing over 45% of the transactions on the BBPS platform. PhonePe forayed into financial services in 2017, providing users with safe and convenient investing options on its platform. Since then, the company has introduced several Mutual Funds and Insurance products that offer every Indian an equal opportunity to unlock the flow of money and access to services. PhonePe was recently recognized as the Most Trusted Brand for Digital Payments as per the Brand Trust Report 2023 by Trust Research Advisory (TRA).
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