Jobs at PhonePe

Develop and maintain cross-platform mobile applications with React Native. Collaborate with design, native Android and iOS, and backend teams to deliver seamless experiences and API integrations. Optimize performance and scalability, participate in code reviews, testing, and debugging, troubleshoot mobile issues, and improve development workflows. The role requires strong JavaScript and TypeScript skills, mobile testing experience, version control knowledge, and familiarity with CI/CD and app deployment.

Design, develop, and optimize highly scalable distributed systems and web applications. Lead system design, architecture evolution, performance tuning, and medium-sized projects. Collaborate with product managers and stakeholders to deliver technical capabilities, assess impact, and continuously improve features. Mentor junior engineers and promote engineering excellence through maintainable, tested code and strong software development practices.

Owns end-to-end delivery of complex platform and partner integration projects. Responsibilities include planning, dependency and risk management, SDLC governance, JIRA and Confluence administration, release readiness, technical integration analysis, process automation, stakeholder and partner alignment, documentation, conflict resolution, mentorship, and project team hiring.

Analyze payment transaction success rates across merchants, platforms, banks, issuers, payment methods, and industry categories. Identify bottlenecks, failures, latency issues, and anomalies; define and monitor KPIs; create dashboards and reports; conduct root-cause analysis; and collaborate with engineering, banking, product, merchants, and PSPs to improve payment reliability and performance.

Supports scalable merchant-platform services by troubleshooting production issues, resolving customer escalations, scripting automation, developing monitoring solutions, enhancing existing systems, and partnering with operations and developers. The role requires Python and shell scripting, SQL and MySQL expertise, Linux commands, technical analysis, stakeholder management, on-call documentation, and effective cross-functional communication.

Develop and deploy machine learning and statistical models, analyze complex datasets, create visualizations, and communicate actionable insights. Responsibilities include data preprocessing, model validation, monitoring, documentation, code reviews, and collaboration with engineering, product, and business teams to solve organizational challenges.

Build PhonePe’s corporate brand through creative campaigns, brand films, creator partnerships, digital-first media, and emerging formats. The role owns campaigns end to end, guides agencies, aligns cross-business stakeholders, and uses consumer insights and brand tracking to strengthen national brand perception and emotional equity.

Leads offline business development and account management across an assigned cluster, driving revenue growth, client retention, market expansion, and profitability. Manages key accounts, develops cluster strategies, analyzes KPIs and market trends, identifies new opportunities, and coordinates with sales, operations, and marketing. Recruits, mentors, and evaluates team members while overseeing performance, reporting, resource allocation, compliance, forecasting, and senior-management recommendations.

Manage compliance for the stockbroking business by overseeing regulatory obligations, audits, risk assessments, inspections, reporting, policies, training, and regulatory updates. The role requires coordination with internal teams on trading, surveillance, and reporting requirements, liaison with SEBI, MCX, NSE, BSE, CDSL, and support for leadership during regulatory engagements and strategy development.

Develop and own YouTube content formats for financial topics, markets, and platform data. Research trends and audience demand, create high-potential concepts, define titles, thumbnails, hooks, and narrative structures, and guide scriptwriters and production teams. Analyze click-through rates, retention graphs, and engagement metrics to improve creative performance. Rapidly translate breaking financial trends into ready-to-produce video concepts while maintaining strong audience focus and platform expertise.

Leads collections operations across an assigned cluster, managing collection executives and third-party recovery agencies. Owns delinquency reduction, overdue payment recovery, KPI performance, collections strategy, compliance, portfolio monitoring, and reporting. Coaches teams, analyzes portfolio trends, and drives operational improvements while ensuring adherence to internal policies and regulatory requirements.

Drives end-to-end HR partnership for the Customer Experience function, aligning workforce planning, organizational design, talent development, performance management, succession planning, employee engagement, retention, and diversity initiatives with business goals. Advises CX leaders, optimizes team structures and capacity, builds onboarding and career frameworks, monitors organizational health, and develops targeted interventions for critical talent and frontline teams.

Manage end-to-end employee and intern offboarding, including resignations, separations, no-dues clearance, asset recovery, full and final settlements, payroll coordination, recoveries, employee queries, documentation, dashboards, MIS, and audit readiness. Ensure compliance with company policies, SOPs, Indian labor laws, process timelines, and confidentiality requirements while improving exit-process execution.

Own annual operating plans, monthly plans, outlooks, variance analysis, and financial reporting for the Lending business. Evaluate marketing and growth ROI, track customer acquisition costs, optimize budgets, improve profitability and unit economics, identify growth levers, oversee pricing and rate-card compliance, and partner with controllership to ensure accurate financial representation.

Manage PhonePe Group’s anti-corruption compliance program, including third-party intermediary identification, due diligence, screening, contract reviews, annual certifications, monitoring, reporting, and audit support. Partner with business units to assess vendors interacting with government entities, resolve due diligence red flags, maintain management information systems, and develop action plans for audit findings.

Lead product strategy and execution for a suite of consumer-facing products and platforms. Identify major customer problems, define scalable solutions, create annual roadmaps, establish measurable objectives, and drive quarterly planning across teams. Serve as the product subject matter expert, guide business decisions using data, manage cost and revenue considerations, align stakeholders, and contribute to hiring and resource planning for product functions.

Design, develop, test, debug, and maintain firmware for PhonePe smart speakers, DQR devices, printers, and other IoT payment devices. Collaborate with hardware, software, product, and QA teams on requirements, device integration, verification, optimization, and documentation. The role requires embedded systems expertise, low-level hardware interface knowledge, wireless protocol integration, and strong Java, C, and C++ programming skills.

Own HR technology products across areas such as performance, compensation, learning, and employee experience. Define roadmaps, technical specifications, APIs, schemas, and workflows while partnering with engineering, data science, HR operations, and implementation teams. Use product analytics and data modeling to improve employee journeys, integrate GenAI and agentic workflows, automate processes, and measure adoption, efficiency, and satisfaction through Agile execution.

Develop Android applications for a large-scale payments platform, emphasizing scalability, rapid iteration, security, stability, automation, and customer-centric product development. Responsibilities include applying Android architecture and system design principles, exploring modern development paradigms, and potentially implementing unit and instrumentation testing or SDKs using Kotlin, MVVM, Data Binding, Dagger 2, LiveData, Room, and WorkManager.

Manages in-house VKYC support operations, team performance, productivity, customer satisfaction, and operational metrics. Leads process improvements, regulatory process development, tool enhancements, stakeholder collaboration, team development, and customer complaint resolution. Oversees day-to-day operations while driving performance, learning, discipline, retention, and process excellence initiatives across the support function.