Product Services Graduate

Datacom has an exciting opportunity for a Graduate to join our Product Services Team, supporting clients with their licensing.  

This is a customer-facing role so while a keen interest in Technology is a must, a Technical degree is not required to be successful. We’re looking for a great communicator, someone confident, organized, and willing to learn.

This opportunity is Hybrid with an expectation to work from our beautiful Gaunt Street, Auckland office with flexibility to work from home some days as well.

The Opportunity

As part of our Products team, you'll join a high-performing, skilled team who work hard to ensure seamless service to our valued clients.

Initially your responsibilities might include

• Working closely with new and existing clients to determine their present and future Software Licensing needs and proposing suitable services and upgrades
• Troubleshooting issues
• Reporting
• Billing
• Placing customer licensing orders
• Managing existing customer licensing
• Answering customer queries
• Reporting / analysing data
• Billing
• Raising issues with licensing vendors
• Working with external vendors where applicable

Eventually with training your responsibilities might include

• Understanding the customer's Software Licensing objectives, buying criteria and decision-making processes and forming long term business partnerships in order to leverage revenue from the relationship and promote the organisation as a quality supplier with the aim of achieving "preferred" supplier status.
• Coordinating the preparation of Software Licensing proposals, tenders/bids, contracts and Account Management plans
• Translating client needs into a complete solution.

What could your career look like?

This customer focused team is the perfect training ground to help you build a rewarding career in product management, sales and business operations. You'll gain the ability to deal with clients at all levels, building strong analytical and problem-solving

skills and customer relationship management. This pathway will lead you to specialising as a Licensing Consultant.

What we're looking for

• Detail oriented
• Good troubleshooting skills
• Curious nature
• Enthusiastic and keen to learn
• Time management skills
• Team player
• Good communicator
• Diligent
• Process oriented
• Good understanding of numbers

About our Early Careers Programme

As part of the Early Careers Programme you'll have the added support of our dedicated Early Careers Team. We'll be part of your journey for the first 12 months of your career. Supporting you through Induction, mentoring, events and regularly offering you extra resources and opportunities to help grow your career and connect you with your wider peer group all while you embed in your new permanent role.

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

• Full Working Rights in New Zealand
• Currently living in Auckland, New Zealand
• Please note: This is an entry level opportunity ideal for people just starting out in their career. If you have relevant experience greater than 12 months, then you may be better aligned to an Associate level role