Product Safety Engineer – Customer Support

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

The Product Safety Engineer will serve as a subject matter expert with regards to Customer Support activities. In this role, you will coordinate activities concerning external customer requests and product safety communications. The ideal individual for this role is striving to be a product safety expert and has a passion for solving problems and delivering customer solutions. This is a technical leadership role seen as a Product Safety expert throughout the business and will develop solid relationships with various departments, including Product Management, Engineering, Compliance, Sales, Service, Marketing, Purchasing, Quality, and Operations.

YOUR IMPACT

These duties are not meant to be all-inclusive and other duties may be assigned.

• Responsible for initiating, coordinating, and taking ownership in these listed activities and processes.

• Coordinate activities as the Product Safety expert for customer support activities.

• Work in collaboration with the Product Safety team and other functions to provide a timely response for external customers’ requests.

• Engage the business with data and information related to external customer requests.

• Assist in developing product safety strategies in coordination with the department and other business leaders.

• Responsible for learning a specific product line(s) and will actively participate in and monitor new product development team meetings, design reviews, engineering procedures, stability calculations/tests, structural calculations/tests, operation/service manuals and decal/placard installations for new products.

• Attend Customer events and Trade Shows to support the product team and gather relevant industry insights.

• Coordinate and provide level II support for JLG customers and end users through telephone and email regarding machine application, safe use, repairs, technical specifications, etc.

• Act as a liaison and periodic meeting coordinator from Product Safety to various other departments, including Engineering, Service, Technical Publications, Training, and Marketing.

• Responsible to develop and review information such as Field Service Bulletins, Service Information, etc.

• Assist and organize the review of new products regarding standards compliance.

• Be knowledgeable in Government/Trade Association matters such as OSHA, AEM, ANSI, ASABE, NHTSA, etc.

• Assist on other specific programs required during departmental operation, as assigned by the department head.

• Occasional travel in support of industry events, plant visits, and customer meetings.

MINIMUM QUALIFICATIONS

• Accredited Bachelor's degree in Engineering or related field along with Internship experience or six (6) or more months of related work experience.

• Willingness and desire to learn and engage the business to provide solutions and support to our customers.

STANDOUT QUALIFICATIONS

• Demonstrated knowledge in aerial lift and material handling equipment (MEWPs, Telehandlers).

• Education or experience focused on electro-mechanical, mechatronics, electrical or mechanical engineering.

• Experience in Product Safety, Reliability, Quality, Compliance, or Improvement Engineering.

• Possess a strong mechanical, hydraulic, or electrical knowledge of components and systems found in construction, agricultural, or heavy-duty vehicles and equipment.

• Excellent interpersonal skills, especially communications skills (oral and written); demonstrated ability to influence the behavior of peers and others outside the direct reporting line.

• Willingness to learn and be the expert in problem solving and continuous improvement processes and tools.

• Creative and innovative thinker; demonstrated ability to initiate, lead and sustain change.

• Excellent data-driven decision-making skills.

WHY JLG, AN OSHKOSH COMPANY?

Moving the future forward is our priority and this includes your future. We encourage professional development and champion our employees’ success through various skills and training opportunities. Named one of the World’s Most Ethical Companies™ by Ethisphere Institute for six consecutive years, everything we do at Oshkosh is guided by our core values and the ~15k+ team members around the world who embody them.

We put people first. We do the right thing. We persevere. We are better together.

Pay Range:

$102,800.00 - $176,800.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at [email protected].

Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.