Product Quality Specialist (Parental Leave Cover)

Last date to apply:

Welcome to an exciting role at Husqvarna Group, where your passion and knowledge of technology and digital products can truly make a difference.  

The Product & Service Quality department is now looking for a Product Quality Specialist within Husqvarna Digital Products. This is a parental leave cover starting in February, or as soon as possible, and running until February 2027. The role offers stimulating work, a broad internal network, and excellent opportunities for personal development and career growth within the Husqvarna Group.

Job description: 

As a Product Quality Specialist you will be a part of a team where you will be responsible for supporting the market with product knowledge of the Husqvarna Digital Products. The primary focus is to act as a single point of contact for quality improvements raised by Husqvarna Groups sales companies and distributors around the world. You will receive improvement requests from customers, sales companies and distributors and inform them about short-term and long-term solutions. You will also, in close cooperation with our R&D-teams, factories, and suppliers analyze the identified problems, feedback the identified issues into new development projects as well as report and prioritize improvements on existing platforms. 

You will be working with the interface between our physical and digital product offerings within the whole Husqvarna product range. As the primary contact for our service organization, you will assist them in resolving digital quality-related issues and provide feedback on identified field issues to inform new development projects. You will prioritize product improvements on existing platforms, create presentation materials, and conduct training sessions for service personnel. Additionally, you will regularly visit key customers and participate in quality performance reviews. 

Engaging in quality-related tasks within the Husqvarna Digital Development Process, you will ensure product quality deliverables are met. You will collaborate with stakeholders to develop proposals for activities, present them in appropriate forums, and follow up on their progress. When necessary, you will take on the role of project coordinator to involve the right stakeholders. 

Working with the process development group, you will develop and implement effective processes for digital quality support and customer interaction. Promoting a customer-centric approach in digital support interactions with other stakeholders will be a key aspect of your role. You will also monitor and transparently report on field performance, identifying and tailoring tools to enhance performance.  

The role may include limited travel, with occasional visits to key customers and participation in quality performance reviews. You may also support training activities for service personnel, primarily related to implemented product and service improvements. In addition, the role includes preparing, analysing, and sharing quality-related data and reports with the management team.

Your profile: 

Required Qualifications 

• Relevant Degree in SW/Digital Engineering or equivalent . 

• Three or more years of engineering, app-development or after sales experience.  

• Fluent in English, both spoken and written. 

• Ability to speak freely in front of medium-size audiences 

• Experience with Agile methods, ITIL, Scrum etc . 

Desired Qualifications 

This position requires a proactive approach, excellent communication skills, and a strong focus on improving customer satisfaction through quality digital support. We believe you have a genuine interest in technology and possess great teaching abilities. Your excellent interpersonal, teamwork, and oral/written communication skills will be essential in this role.  

Additionally, you are highly organized and capable of managing multiple projects simultaneously, with strong analytical and problem-solving skills. You have a holistic understanding of the interaction between mechanics, electronics, and software. Knowledge of Six Sigma methodologies is advantageous, as are personal computer skills, including but not limited to Microsoft Office applications (Word, Excel, Access, PowerPoint), JIRA, Confluence, SharePoint, and Power BI. 

Location: Your home base will be the office in Huskvarna, where we spend 2-3 days a week when not traveling. 

Do you see yourself being a part of this? If so, please apply—we look forward to reviewing your application. We review applications on an ongoing basis and encourage you to apply as soon as possible, as the position may be filled before the application deadline.

Please note that this is a parental leave cover starting in February, or as soon as possible, and running until February 2027.

If you have any questions regarding the position, please contact Hiring Manager Mats Mauritzson, [email protected] and regarding the process contact Kristin Sundlo, [email protected]