Product Proposition Lead

Company Description

Come and work for an organisation whose Revenues and Benefits software has lead the market for 25 years, a company who has been chosen and trusted to manage over 17,000 claims and 340,000 changes each year. A company recognised at last years’ IRRV awards, resulting in our customers winning Benefits Team of the year and also Revenues Team of the year. We give back to our employees by offering fantastic benefits and opportunities for career progression.

Our philosophy is to understand our customers’ business first before we get to the technology. This approach leads to clever software; streamlining old processes, saving money and delivering positive change. 
Based in the UK but working around the world, our 2,000 employees help improve the services that matter most.

We are now part of the NEC corporation, a leader in the integration of IT and network technologies that benefit businesses and people worldwide – this brings in new opportunities without limits for growth and innovation.

Job Description

Heard of Blue Monday? Why not have Blue Tuesday too? And, whilst you’re at it, Blue Wednesday, Blue Thursday and oh go on then, have a Blue Friday as well.

If you’re thinking, why on earth would I want a role that makes me feel low? Don’t worry, you won’t! In fact, this role will fill you with excitement and provide excellent opportunities for personal and professional development, as well as the ability to network with other amazing colleagues in the NEC business.

So, what’s the got to do with being blue I hear you say. Well, the answer’s quite simple. It’s because you’ll be diving headfirst into our Blue Team. Makes sense now, huh? 

Now, the Blue Team’s name might be new, but we’re old timer’s now. We’ve been working in this field for a fair while, so you can be confident you’ll be joining a supportive and knowledgeable team. Our Blue Team works into our Entitlement Services division which focuses on the delivery of providing first class and high-quality services to our local and central government partners. Our current Product Proposition Lead is moving onto pastures new, and with so much growth to be had in this area, we’re now on the lookout for a replacement. So, whilst you’ll have some pretty big shoes to fill, we’re sure you’ll be up for the challenge.

Let’s tell you a bit about what you’ll be doing, because whilst we have bucket loads of fun, we’re very dedicated to our work, and believe us when we say, there’s a lot going on. No two days are the same in this role, and quite frankly, we wouldn’t have it any other way, but below are a few of the core things you'll be taking care of.

• Marketing and Communications 

• Internal Staff Communications 

• Market, Service and Product Research and Development 

• Service Architecture 

• Project Management 

• Service Area Representation 

• Customer Engagement 

• Internal and External Stakeholder Engagement and Management 

• Development and Management of Third-Party Relationships 

• Bid and Proposal Writing 

• Internal and External Presentations 

Sounds pretty exciting, right? Well, quite frankly, it is! And what’s even better is you’ll be working within a fantastic team, supporting each other to achieve success.

In this role, you’ll be reporting directly to the Entitlement Services Senior Operating Officer, who look safter the Blue Team to ensure our strategic plans stay aligned with the overall strategy of the Entitlement Services business unit, and the wider NEC organisation.

As Product Proposition Lead, you will: 

• Take the lead on the development of Entitlement Services’ new service offerings, meeting market needs through close liaison with the Entitlement Services Account Management Team and our customer community.

• Be supported by other Blue Team, Account Management and Service Delivery colleagues to create and deploy new propositions. 

• Assist in the architecture of new services and project manage them into a live environment. 

• Enhance existing services through bolt on opportunities. 

• Work with Blue Team colleagues to streamline existing processes and maximise gross margin and revenue.

• Remain on hand to support the delivery Service Manager until projects are in a solid and established live state.

• Continue exploring further service opportunities during and following the implementation of projects.

• Work with pilot customers and NEC’s Marketing Team to produce marketing collateral to showcase new services. 

• Work with Account Management colleagues to provide sales and proposal collateral to secure further business.

• Take the lead on all Entitlement Services marketing communications. Working with the NEC Marketing Team and owning the marketing mid-term plan.

• Head up internal staff communications. This is an important aspect of our commitment to colleague engagements, so it requires someone with a flair for creative writing.

• Work closely with the Lead Programme Manager who will input analytical information. 

• Work closely with the Product Manager who will support with any PERFORM requirements.

• Successfully network, build and maintain relationships with internal and external stakeholders such as NEC colleagues, third parties, customers and other organisations.

• Be a strong influencer with solid negation and communication skills.

• Represent Entitlement Services at internal and external events such as sales meetings, conferences and seminars.

• Assist in bid and proposal writing in line with the needs of the Entitlement Services business.

• Work with the wider NEC Revenues and Benefits community to shape software and services wraparounds.

• Produce high quality presentations and deliver these to internal and external audiences. Your presentation skills will need to be polished, and you’ll need the ability to deliver interactive and engaging content.

• Undertake market analysis activities such as SWOT and competitor analyses to establish Entitlement Services’ strength and weakness and detect opportunities and threats within the internal and external environment.

Qualifications

Here in Entitlement Services, we’re big on getting the right people for the right job. We invest a lot in our colleagues, and we want to help you succeed. To do that, you will: 

• Have excellent interpersonal, communication and organisational skills. 

• A solid knowledge of local and central government services.

• Be a strong influencer.

• Be able to read your audience.

• Take a delivery-focused approach in all you do. 

• Be able to lead and motivate internal project teams, clients, third parties and any other applicable project stakeholders. 

• Know how to work in a commercially astute way, making considered decisions based on an understanding of the facts and commercial perspective. 

• Have a solid level of financial fluency to develop cost models in line with Entitlement Services’ costs of delivery. 

• Know how to develop and execute strategies, implementing robust risk mitigation, control and evaluation processes.

• Have tenacity, and the ability to drive through projects and overcome issues and barriers which may arise. 

• Be able and willing to travel throughout the UK.

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. 

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, financial probity check, references and occupational health checks. 
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.