Product & Program Manager - Insurance Innovation

Product & Program Manager - Insurance Innovation

ClubLabs is the acceleration team for Auto Club Enterprises, also known as AAA. We are the team responsible for developing products and enhancing member experiences across the organization’s insurance, membership, financial, emergency roadside, and travel services. We are a team of engineers, designers, researchers, and product managers within AAA delivering maximum value to our members and business for a smarter future.

As an Insurance Product and Program Manager, you will contribute to the ideation, development, and launch of innovative products within AAA’s Insurance portfolio. This role will combine product development and management expertise, technical business analysis proficiency and ownership of strategic insurance partnerships. You will play an essential role in supporting the product development strategy, ensuring the creation of relevant and competitive products, partnerships and services for auto, home and life insurance.

What You Will Do:

Product Innovation:

• Collaborate with the Sr. Product Manager of Core Products to execute AAA’s product development strategy for Core products for insurance.
• Contribute to identifying new product opportunities and enhancements through innovation and technology.
• Conduct competitive analysis and research industry trends to stay ahead of market changes.
• Help develop and manage short-term product roadmaps, balancing immediate needs with long-term goals.
• Partner with cross-functional teams, including engineering, sales, marketing, and business stakeholders, to ensure smooth product delivery and alignment with business goals.
• Assist in preparing presentations, reports, and other materials for senior leadership, stakeholders, and external partners.

Technical Business Analysis

• Gather and document business requirements, translating stakeholder needs into actionable specifications for development teams
• Serve as liaison between business units and technical teams to ensure alignment on goals and deliverables 
• Analyze internal and external SLAs, performance to ensure technical needs are met for AAA members and future customers

Strategic Partnership Program Management

• Develop and manage strategic National insurance partnerships to integrate solutions into AAA insurance products and services
• Serve as primary point of contact for ensuring product and program changes, issues are communicated effectively and resolved
• Monitor KPIs to ensure product performance is meeting internal and external stakeholder needs. When results are not met, overseeing and recommending program changes to address any challenges.

What You Will Need:

• A bachelor’s degree in marketing, business, management, finance, technology, or a related field, or equivalent combination of education and work experience.
• 3+ years of product management experience with a proven track record of successfully launching new products.
• 3+ years of insurance industry experience preferred.
• Understanding of the product development process, methodologies, and lifecycle.
• Strong critical thinking and problem-solving abilities with a proactive, results-oriented approach.
• Excellent communication and collaboration skills, with the ability to work effectively with diverse cross functional teams and influence stakeholders.
• Strong analytical skills, with the ability to gather and interpret both qualitative and quantitative data to inform product decisions.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).

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The starting pay range for this position is:

$129,400.00 - $172,000.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

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Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).