Product Owner

Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us? Check out: www.cyara.com

Want to know what it’s really like to join Cyara? Check out this link to meet some real Cyarans and read about their individual career journey with us: https://cyara.com/employee-profiles/

Cyara’s Values: 

At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. 

Cyara’s Diversity, Equity, Inclusive and Belonging: 

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. 

The Product Owner bridges the gap between product strategy and development and delivers the best Customer Experience Assurance Platform possible. Working across cross-functional teams to design, build and roll out products that execute the company strategy. 

How will I know I’ve been successful

• Products that continually improve in their ability to drive sales and revenue growth whilst creating happy, loyal customers. 
• Products that meet market needs are versioned, positioned, and priced to meet organisational profitability and growth objectives.
• Products have agreed unit and scaling economics that align to organisational profitability and growth objectives.
• Product architecture that consistently drives flexibility and end-to-end operational cost effectiveness whilst meeting functional requirements securely

What do I need to do to achieve success?

• Plan, initiate and manage automated CX assurance projects for conversational AI.
• Work closely with product management and internal teams to maintain the product roadmap.
• Lead the ideation, technical development, and launch of innovative tools, features, and/or products.
• Work closely with cross-functional teams to drive product vision, define product requirements and positioning, identify key competitors and market trends
• Integrate usability studies, research, and market analysis into product requirements to improve engineer productivity and enhance user satisfaction.
• Define and analyze metrics that inform the success of CX assurance systems. Identify and track key performance metrics.
• Network to build strategic alliances.
• Manage the product lifecycle from product planning through development and delivery.
• Represent Cyara Botium as a product expert at industry events and demonstrate its business value and benefits to internal and external audiences.
• Synthesize market and customer feedback into product roadmaps and requirements.
• Evangelize Botium products and serve as the subject matter expert.
• Play an active role in mitigating impediments for the technical teams to accomplish committed goals.

How do I need to the activities?

• Customer focussed - Consider customers as the key driver of business value and represent their perspectives throughout the product management process.
• Organisation wide - Engage with all parts of the organisation and ensure that the focus is always on the overall best outcomes for the organisation as a whole. 
• Driven - Motivated, energetic, and focused on timely achievement of real outcomes.
• Innovative - Sensibly challenge the status quo and experiment to create opportunities to drive continual change and improvement.
• Practical & Pragmatic - Recognise that timely practical actions are crucial and focused on achieving deliberate outcomes.
• Broad - Consider challenges and opportunities broadly, including from commercial, strategic, technical, and people perspectives.
• People Centric - Recognise that success comes through people. Build strong internal and external relationships to achieve goals.

Minimum Qualifications

• Min 3 – 5 years of Industry experience in agile product development, with an emphasis on achieving both - high ease of use and technical innovation
• Experience with being a product owner for application software developed for, and used by, business users
• Experience in designing features to solve business problems and articulating functional and non-functional requirements
• Experience translating functional requirements into well crafted Epics and stories
• Experience delivering sprints using agile approaches that validate hypotheses, prove new technologies, and step-wise iteration
• Solid technical background with understanding of software development processes and/or hands-on experience in software development
• Understanding of modern software technologies - either Microsoft or Linux based
• Maintain a prioritized backlog of stories at all times
• Excellent verbal communication skills with an ability to apply precision questioning to achieve a business outcome

Why you should join us: 

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.

Interested? Know someone who might be? Apply online now. 

Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant. 

Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid