Are you a problem-solver who loves building strong client relationships and keeping great applications running smoothly? Join Kinsale Insurance, a leading excess and surplus (E&S) lines carrier headquartered in Richmond, VA. We’re known for our high-quality, high-touch approach and innovative, personalized solutions that help clients manage complex risks. We bring that same standard of excellence to the technology our business teams rely on every day.
About the RoleAs a Product Owner, you’ll be the bridge between our technical teams and our business stakeholders, helping ensure our applications run smoothly and our business partners get exceptional support. You’ll triage and resolve complex application issues, serve as a trusted point of contact, and go beyond reactive support. You’ll help plan maintenance, support upgrades, address security vulnerabilities, and contribute to initiatives that improve overall application health. You’ll work in a collaborative, Agile environment where your focus on business impact and client satisfaction makes a difference from day one.
What You’ll Do- Serve as a primary point of contact for business stakeholders on custom and third-party application issues, communicating impact, status, and resolution plans clearly and promptly.
- Triage, investigate, and resolve application incidents and defects to minimize business disruption and deliver a positive client experience.
- Translate complex technical issues into plain language for non-technical audiences, facilitating collaboration among business stakeholders, leadership, and development teams.
- Support the rollout of new products and product enhancements using configuration utilities and SQL scripts.
- Support proactive application maintenance, including health checks and performance tuning, with business impact in mind.
- Coordinate application upgrades and security remediations with technical teams and business stakeholders to ensure minimal disruption.
- Contribute to continuous improvement initiatives that enhance the stability, performance, and maintainability of our applications.
- Participate in backlog refinement and sprint planning, and track and report support metrics with insights and recommendations for your team.
- Bachelor’s degree in Information Technology or a related field, relevant certifications, or equivalent work experience.
- 3+ years of experience supporting custom applications in a client-facing role, with working knowledge of incident, problem, and change management.
- Ability to write and execute SQL queries, with experience in relational databases.
- Background in software development principles with enough technical depth to participate in debugging and system analysis.
- Strong critical thinking, communication, and interpersonal skills, with the ability to build trust with both technical teams and business stakeholders.
- Familiarity with Agile methodologies (Scrum, Kanban) and with monitoring tools used to assess application health and performance.
- Strong organizational skills and the ability to anticipate challenges and manage multiple priorities in a fast-paced environment.
- Experience with generative AI tools to enhance productivity and decision-making is a plus.
- Competitive Pay & Bonus Opportunities – Rewarding performance and initiative.
- Comprehensive Benefits – Health, dental, and vision insurance with up to $3,600 (individual) or $7,000 (family) in HSA contributions per year.
- Work-Life Balance – Generous paid time off, including 22 days of PTO and 10 paid company holidays.
- Career Growth – Clear promotion paths, mentorship, and ongoing professional development.
- Retirement & Security – Up to 6% matching 401(k) contributions on base salary and bonus, standard life insurance, and disability coverage.
- Continuous Learning – Annual $3,000 reimbursement for educational training and certifications.
Kinsale values strong financial responsibility. A credit check will be conducted as part of the selection process for roles that require sound judgment, trustworthiness, or access to sensitive information.
Ready to Apply?If you’re curious, collaborative, and passionate about client success and application excellence, this is your opportunity to grow your career with a top-performing E&S insurer. Join Kinsale Insurance and thrive in a company that rewards initiative, innovation, and collaboration.
Apply today and start building your future with us!
Salary Range$98,000 - $118,000
This posted range is our best estimate; starting salary will be based on experience level. Additionally, the posted range reflects only base salary and does not include annual bonuses, benefits, or reimbursements.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree in Information Technology or a related field, relevant certifications, or equivalent work experience
- 3+ years of experience supporting custom applications in a client-facing role
- Working knowledge of incident, problem, and change management
- Ability to write and execute SQL queries with experience in relational databases
- Background in software development principles, debugging, and system analysis
- Strong critical thinking, communication, and interpersonal skills
- Familiarity with Agile methodologies, including Scrum and Kanban
- Familiarity with monitoring tools used to assess application health and performance
- Strong organizational skills and ability to manage multiple priorities
- Experience with generative AI tools
What We Do
Kinsale Insurance is an excess and surplus (E&S) lines insurance company located in Richmond, VA specializing in hard-to-place property, casualty, and specialty risks. Our products are distributed nationwide through appointed surplus lines brokers. We target small-to-midsized accounts and have the flexibility to offer terms for businesses with poor loss histories, high-risk venues, and new or high-hazard operations. Every customer receives high-quality, high-touch customer service and innovative, personalized solutions from us for every account. In each corner of our operation, from underwriting to technology and everything in between, we take ownership of every step of the process by doing as much as possible in-house. Kinsale is focused on creating a team-centered, results-driven work environment that is constantly growing, making progress toward our goals, and reaching new milestones at every checkpoint. Our culture rewards the doers: people who seek new opportunities, take initiative, and challenge the status quo. Our newly constructed building helps improve face-to-face collaboration and allows our employees to work as a team, and we prioritize opportunities to develop those team members and their skillsets. Learn more about Kinsale’s offerings by visiting our website: kinsaleins.com
