Claims Transformation Product Owner
Whitehouse Station, NJ; Jersey City, NJ; Philadelphia, PA; New York, NY
The Claims Transformation Product Owner will own the product vision, roadmap, and backlog for claims technology capabilities within Chubb's Global Claims Transformation organization, translating business strategy into prioritized, well-defined requirements that drive operational efficiency, continuous improvement, and an elevated customer experience.
You will partner closely with business stakeholders, and data, AI and IT development teams, ensuring the highest-value capabilities are delivered first. The role blends deep claims expertise, data-driven decision-making, and disciplined agile product management to lead high-impact initiatives across the claims function.
The ideal candidate is intellectually curious, treats change as opportunity, and actively pursues new tools and approaches, including AI-powered technologies, to continuously sharpen how products are defined and delivered.
Responsibilities
Own and prioritize the product backlog, ensuring it reflects a clear product vision that drives change and secures stakeholder buy-in
Define and communicate the product roadmap; own change management and status/risk communication across teams
Conduct discovery — translate current-state processes into user stories, acceptance criteria, and opportunity areas
Use data, feedback, and AI-powered tools to prioritize features and accelerate requirements development, backlog grooming, and gap analysis
Maintain product and program management artifacts (roadmaps, backlog trackers, stakeholder analyses) across multiple concurrent workstreams
Coordinate business owners, IT teams, and stakeholders through the full lifecycle — scope, design, develop, test, deploy, monitor
Establish and maintain consistent product ownership standards across Claims globally
Support planning and execution of large-scale technology implementations and operational transformation initiatives
Represent business stakeholders and act as voice of the customer in Agile ceremonies (sprint planning, backlog refinement, sprint review)
Maintain documentation (release notes, training materials, user guides) using SharePoint, Teams, JIRA, Visio, and Excel
Bachelor’s degree in engineering, business, or related field; advanced degree or relevant certifications (Six Sigma, PMP, Agile) a plus
Experience serving as a Product Owner, Business Analyst, Process Engineer or similar role owning a product backlog in an Agile transformation or continuous improvement context.
- Strong understanding of AI/ML concepts and their application to business process automation
- Outstanding communication skills, able to translate technical concepts for business stakeholders and vice versa
- Experience with claims operations is highly desirable
- Strong analytical and critical thinking skills; data-driven decision maker
- Initiative-taking, adaptable, and able to navigate ambiguity
- Collaborative, inclusive, and able to drive consensus across diverse teams
- Genuine learning agility; quickly grasps new concepts and emerging technologies, proactively seeks out development opportunities, and continuously expands expertise.
- Solid execution capability with attention to quality, adherence to deadlines, and a positive impact on the customer experience.
The pay range for the role is $112,200 to $162,800. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
About UsSkills Required
- Bachelor's degree in engineering, business, or a related field
- Experience as a Product Owner, Business Analyst, Process Engineer, or similar role owning a product backlog
- Experience in an Agile transformation or continuous improvement context
- Strong understanding of AI/ML concepts and business process automation applications
- Strong communication skills for translating technical concepts to business stakeholders and vice versa
- Strong analytical and critical thinking skills
- Data-driven decision-making ability
- Adaptability and ability to navigate ambiguity
- Collaborative approach and ability to drive consensus across diverse teams
- Execution capability with attention to quality and deadlines
- Experience with claims operations
- Advanced degree
- Six Sigma, PMP, or Agile certification
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
