Join us as a Product Owner
- We’re looking for someone to support senior management in driving the development of our digital payment product priorities and investment needs
- You’ll be putting the customer at the heart of our product plans and constantly improving their digital journey
- This is an opportunity to oversee the service delivery of our pricing and billing capability set, making sure all aspects of our digital customer journey deliver an exceptional customer experience
- We're offering this role at vice president level
We’re looking for someone to own the digital journey, driving aspects like performance management, service proposition and customer experience. You’ll be setting the vision for a whole host of features relating to pricing and billing, making sure that we create a world-class digital experience for our customers. What’s more, you’ll take ownership of the digital roadmap and the definition, management and prioritisation of the digital backlog.
You’ll also be:
- Using information relating to customers, business stakeholders, market conditions and business risks to prioritise and deliver improvements to our pricing and billing capability
- Driving all aspects of our pricing and billing capability, including performance management, service proposition and customer / colleague experience
- Working with stakeholders and delivering on KPI's to inform and monitor the customer and colleague experience
- Making sure that continuous improvements are within agreed budgets
- Writing effective user stories and working closely with engineering colleagues to ensure successful and efficient delivery of the product backlog
In this role, you’ll need to have previous experience of working in a Scrum or Agile team. You’ll need the ability to innovate, partner and collaborate with customers and colleagues to implement the best digital experience for our customers. In addition, you’ll have a successful track record of digital delivery and operations along with digital capability management and human centred design experience.
You’ll also be expected to have:
- An understanding of the needs of business customers and how we can serve them digitally
- A passion for customer centric design
- Familiarity with digital product management techniques, such as Lean start-up
- Experience in writing user stories, acceptance criteria, and proactively managing a backlog with an engineering team
- Experience in financial operations, covering collections, pricing engine management, billing & invoicing and financial ledger control, with strong knowledge of UK regulations including HMRC requirements and relevant legislation
Hours
45Job Posting Closing Date:
22/07/2026Skills Required
- Experience working in a Scrum or Agile team
- Proven track record of digital product delivery and operations
- Experience in digital capability management and human centred design
- Familiarity with digital product management techniques such as Lean Start-up
- Experience writing user stories, acceptance criteria, and managing a backlog with an engineering team
- Experience in financial operations: collections, pricing engine management, billing & invoicing, and financial ledger control
- Strong knowledge of UK regulations including HMRC requirements and relevant legislation
- Ability to use customer, stakeholder and market information to prioritise and deliver product improvements
- Experience delivering on KPIs and driving performance management for customer and colleague experience
- Ability to manage continuous improvement initiatives within agreed budgets
NatWest Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NatWest Group and has not been reviewed or approved by NatWest Group.
-
Flexible Benefits — A flexible ValueAccount structure with pension and benefit funding allows tailoring of health, protection, lifestyle, and savings options, with unused amounts typically paid as cash. This flexibility supports personalisation of coverage, particularly in Great Britain where the framework is most detailed.
-
Retirement Support — Employer-funded pension contributions are provided on top of salary in Great Britain, alongside automatic retirement enrollment and share/save programs. This creates structured long‑term wealth support as part of total reward.
-
Parental & Family Support — UK policies outline extended maternity, adoption and equal partner leave on full pay with a phased return, plus paid neonatal care leave. These provisions are positioned as market‑leading and complement broader flexibility resources.
NatWest Group Insights
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
