Product Owner - Salesforce & Workflow

Description and Requirements
Location: Aurora, 177 South Commons Drive; Tampa, FL; Cary, NC
Virtual, Hybrid/Remote will be considered
Role Value Proposition:
The Product Owner (PO) is responsible for prioritizing the stories to be developed by the agile team so the team can incrementally develop valuable solutions that maintain conceptual and technical integrity. Individuals in this role are responsible for working in a team of agile teams that contribute to larger solutions. While they collaborate with their agile team members to define stories, the PO has the responsibility for prioritizing the Team Backlog to streamline execution. The PO has the responsibility for accepting the team's work as done. As such, you help the team realize its commitment to quality. You provide complete visibility into processes, priorities, and workflow, and ensure it is sequenced correctly. You create shared understanding and clarity to reduce operational friction and provide the team with a clear view of their environment. This is a critical role with significant accountability to build and manage relationships and responsibilities across businesses stakeholders and within the team. POs work closely with the Scrum Master, Product Management, Customers, Business Owners, team members and other stakeholders to create viable and sustainable plans, and constantly seek feedback from multiple stakeholders and incorporate it into the solutions. POs share accountability with Product Managers for delivery outcomes and make decisions to solve product related problems. You lead the creation of business scenarios and supporting details for stories and related testing, so they are clearly understood by fellow team members. As needed, you will work with Product Managers, to slice epics into features, and with the team as a content expert, partner to create and prioritize stories. POs strategically solution at the team level in service of the broader ART-level solution, and do so by partnering with Product Management and other Product Owners within the ART. POs are effective at helping the team deliver on its commitments by: working with others to actively explore solution options, ensuring decisions are taken by those with accountability for delivering outcomes, and dedicating their effort to delivering value, that meet the needs of MetLife's customers and our business goals. This PO is focused on leading Three Scrum teams on the Employer Solution Train. These teams work closely with the Case Set Up, Billing, and Eligibility Agile Release trains. Experience working with Salesforce software is desired, and ideally other Workflow systems (Bizflow, GSP) as well as with Service and Operations partners is preferred.
Key Responsibilities:
The Work:
1. Work with Product Managers to understand customer needs and business objectives that inform features
and stories
2. Ensure work focuses on those stories with a maximum value, aligned with product strategy,
roadmap, and key milestones
3. Help define, refine, prioritize, and accept the work delivered by an Agile team to ensure the outcome
meets the defined feature acceptance criteria while the team works at a sustainable pace
4. Answer questions from the agile team so the team's work flows without delay.
5. Collaborate with POs on other teams to help the ART achieve its shared objectives.
6. Make decisions to solve product related problems, trade-off discussions, to stay on track to committed
outcomes. (Acceptance, prioritizing, making trade-offs, etc.)
The Interactions:
1. Collaborate with the team to create viable and sustainable plans
2. Manage stakeholders' expectations through iterative demonstrations of completed work
3. Hold the team accountable for what has been defined as set criteria, receiving, and incorporating feedback
from multiple sources
4. Active interaction with Product Managers, fellow POs, and other partners to protect the integrity of the solution
Essential Business Experience and Technical Skills:
Able to take all forms of input and synthesize (not influenced by "hierarchy") - Seek Diverse Perspectives
Willing to observe, analyze, and make recommendations - Seek Diverse Perspectives
Communicate factually. Navigate conversations to align on a set of data inputs that drive identification and prioritization of work.
Take ownership, influence at all levels, access all stakeholders equally (don't ask for permission) - Seize Opportunity
Maintain stability throughout the iterations and add appropriate feedback as needed - Enable Solutions
Understand that they don't have to be the technical expert but can work with the team members to understand and prioritize technical stories - Enable Solutions
Able to identify, access and connect among key stakeholders and experts - Seek Diverse Perspectives
Know how to get things done through others, and provide the clarity needed to accomplish it - Deliver what matters
Driven and motivated by our customers and the business to focus on the right outcomes - Deliver Results
Able to make decisions on information that is available at that time. Be comfortable with progressive elaboration and discovery (Progress over perfection) - Manages Ambiguity
Product Owners are primarily leaders not managers. POs do not direct the team but see themselves as a member of the team and are able to adapt their leadership approach to enable and empower the team to solve problems and deliver outcomes.
Some POs may have direct reports on an exception basis based on the needs of the ART - Empowerment & Collaboration
Experience with Salesforce systems, Salesforce certified, workflow systems, managing projects that cross multiple capabilities and enhance technology is desired. Experience with SAFe Agile framework desired. Knowledge of group benefit products, operational processes and systems is also a benefit.
Salary Grade
12 M
Contact Information
Bernadette Jones [email protected]
Hiring Manager
Kathy Martin-Assistant Vice President, Product Manager
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
The role is eligible for incentive compensation under the MetLife Annual Variable Incentive Plan ("AVIP"). Your eligibility for and award of incentives are governed by the terms of the plan. MetLife offers a comprehensive benefits program that includes Medical, Dental, Life, Vision plus Retirement benefits and Paid Time Off.
The salary range for applicants for this position is $89,000-$110,000.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$89,000-$110,000