Natterbox builds AI communications that elevate human-led customer conversations, integrated with Salesforce and the wider CRM stack. This role owns the commercial vision for Observability, which is a platform rather than a single product. You will own both the portfolio of apps we build on it and the data products beneath them: the services that capture, model and expose signal from AI-assisted conversations. Those same data services also power our AI agents through the agent builder programme.
What you’ll own
- The commercial product vision for the Observability platform, and the roadmap to deliver it.
- The portfolio of apps on the platform, and the data products beneath them: the services that capture, model and expose conversational signal for those apps, other teams and our agents to consume.
- Discovery and delivery with engineering, from problem framing through to shipped product, along with the market and revenue case for the track.
How we work
Product at Natterbox is a small, senior team with a flat structure. You will own your track from end to end, work directly with Engineering and Go-To-Market, and be trusted to make the decisions. Our engineering is AI-accelerated, which raises the standard expected of product judgement rather than lowering it.
Requirements
What you must have
- Owned a commercial product vision, shaping where a product goes and why, and managed the backlog to deliver it.
- Built data products, such as data models, pipelines or services that other products and teams consume, not only the apps that sit on top of them.
- A genuine commitment to design-led product development and good UX, across both the apps you ship and the experience of the teams who build on your data products.
- Enough technical credibility to work closely with engineering on data, modelling and telemetry.
Benefits
- Competitive salary and bonus.
- Hybrid working, based in the UK. In person meet-ups in London approximately one day a quarter.
- The opportunity to shape a product line rather than inherit a backlog.
Skills Required
- Owned a commercial product vision and managed the backlog to deliver it
- Built data products (data models, pipelines, or services) consumed by other products and teams
- Commitment to design-led product development and good UX for apps and developer experiences
- Sufficient technical credibility to work closely with engineering on data, modelling and telemetry
What We Do
Natterbox is an AI Powered contact center solution that's embedded and managed inside Salesforce. We help Salesforce-first companies to personalize their conversation journeys for improved customer experience and boost productivity for their sales and service teams. Natterbox enables you to create and manage your entire business phone system and contact center globally, inside the world’s #1 CRM. With key CTI and contact center features including IVR, ACD, click-to-dial, call recording, call routing, mobile, auto-logging, speech analytics and dialer
