Drives end-to-end field journey excellence by orchestrating cross-journey initiatives and improvements across install, repair, network and appointment domains to achieve measurable customer and operational impact.
The Product Owner (PO) Field Journeys is responsible for driving end-to-end improvements and initiative delivery across all field-related journeys (Install, Repair, Network Repair, Cable Access and Appointments), ensuring measurable impact on customer experience, operational performance and cost efficiency.
The PO acts as the central orchestrator across journeys, field operations, and digital enablers, ensuring alignment, delivery impact, and strong collaboration across a complex ecosystem (Customer Operations, UNIT-T, Wyre, IT delivery and digital teams).
Your responsibilities as Product Owner
- Build and maintain a multi-year transformation roadmap and drive initiatives from ideation to delivery with clear scope and measurable outcomes.
- Convert business and operational priorities into structured backlogs and delivery plans, ensuring end-to-end execution across all field journeys.
- Align with Journey Owners, Product Owners, and operational leads, while managing dependencies and ensuring consistent prioritisation across teams and partners.
- Improve key operational metrics such as first time right, lead time, appointment adherence, and resolution speed by optimising end-to-end field flows.
- Provide direction, coaching, and support to Journey Owners and key contributors, fostering a high-performing, accountable, and collaborative team culture.
- Act as the single point of contact for initiatives, align with leadership on priorities and risks, and ensure structured governance and follow-up.
- Monitor KPI’s, perform root cause analyses, and translate insights into concrete improvement initiatives and prioritised backlog items.
- Ensure tangible CX improvements, reduce friction across field journeys, and drive strong alignment with internal and external stakeholders.
Your profile as Product Owner
- Demonstrates strong people leadership and coaching capabilities, with the ability to guide, develop, and empower teams
- Brings relevant experience in field operations, service delivery, or end-to-end journey management (e.g. install/repair domains)
- Possesses a strong end-to-end operational mindset, with a clear understanding of how to drive seamless execution across journeys
- Has excellent stakeholder management and influencing skills, with the ability to build alignment across diverse teams and organizational levels
- Is data-driven, action-oriented, and results-focused, with a proven ability to translate insights into measurable business outcomes
- You are fluent in Dutch & English
Our offer to you
At Telenet group, you get more than just an attractive gross salary. We strongly believe in results and ownership: we expect commitment and impact, and we’ll give you the trust and freedom you need to make a difference. What you achieve truly matters.
In addition to a thirteenth-month salary and holiday pay, you can count on an extensive package of extra benefits that supports you in your daily life as well as at work.
An overview of our benefits:
- Mobility budget: compose your own mobility plan, you can opt for a company car or alternative mobility solutions
- Meal vouchers and eco vouchers
- Telework allowance or net expense allowance
- Mobile phone, mobile subscription and laptop
- Employee discount on your home internet, digital TV, and mobile subscriptions
- Collective bonus and individual bonus (aligned with your performance)
- A comprehensive flexible benefits plan with a wide range of options: from financial benefits and additional time off to a bicycle lease, supplemental ambulatory insurance for you and your family, and IT or office equipment
- Hospitalization insurance (including an ambulatory plan) and group insurance
- 20 days of paid leave and 12 compensatory days off
We value your ongoing development, investing in growth via our internal learning platform, coaching, and on-the-job training. You will have opportunities to keep learning and further strengthen yourself in your role.
We also prefer working closely together. We believe strong teams form by frequent interactions and quick transitions. To facilitate a smooth onboarding and rapid integration for new employees, we expect you to be present in the office at least three days a week during the first six months. On other days, you can work remotely from home.
What happens after you apply?
Do you see a match with our position? Then we look forward to receiving your application. We always get back to you. When there’s a match, we will reach out to you to get acquainted and explain the next steps in our selection process.
Skills Required
- Strong people leadership and coaching capabilities
- Experience in field operations, service delivery, or end-to-end journey management (install/repair domains)
- End-to-end operational mindset with focus on seamless execution across journeys
- Excellent stakeholder management and influencing skills
- Data-driven, action-oriented, and results-focused; able to translate insights into measurable outcomes
What We Do
As a provider of media, telecommunications and entertainment services in Belgium, Telenet is always looking for the ideal experience in the digital world for all of its residential and business customers. We offer seamless connectivity, inspiring entertainment and superior business solutions. And in everything we do, we try to ‘wow’ our customers. Our goal is simple: making work and life easier and happier. We commercialize our products and services through 3 main brands. ➡️ With Telenet, we want to enable and inspire our customers to get the most out of their digital lives. Through our innovative products and our qualitative customer services, we want to respond to our customers’ expectations, offering them the best possible experience in the digital world. ➡️ With Telenet Business we serve the business market with connectivity, hosting and security solutions. ➡️ With BASE, we continuously challenge the mobile market by launching products and services that ensure the customer always wins. With BASE we try to facilitate the life of our customers via mobile technology. BASE is also a perfect partner for professionals. At Telenet we strive for sustainable growth 📈, with a good balance between operational excellence and social responsibility, taking into account the social, economic and environmental aspects of our business operations. Together with our employees and our partners, we want to make a positive contribution to the Belgian digital economy and build a digital society that is accessible to all. Together, we are ready for tomorrow! You have a question or a remark? - Contact us: bit.ly/3LHWhFV - Messenger: m.me/telenet Privacy rules? 👉 bit.ly/42Bz3Y4
