1. Product Backlog Management
Manage and prioritize the product backlog to ensure development activities are aligned with business objectives and customer needs.
Create user stories, define acceptance criteria, and continuously refine requirements throughout the project lifecycle.
2. Requirement Gathering & Analysis
Work closely with business users and stakeholders to gather, analyze, and document functional and operational requirements.
Translate business needs into clear and actionable requirements for technology delivery teams.
3. Stakeholder Coordination
Act as the key liaison between business, operations, compliance, PMO, and technology teams to ensure alignment on project objectives and deliverables.
Facilitate discussions, requirement workshops, governance meetings, and issue resolution sessions with cross-functional stakeholders.
4. Agile Delivery Support
Support agile delivery activities including sprint planning, backlog grooming, sprint reviews, and daily collaboration with development teams.
Provide clarification on business requirements and ensure timely decision-making during the development process.
5. Banking System Integration
Coordinate integration activities between banking platforms, APIs, payment systems, and third-party solutions.
Ensure smooth end-to-end process flow and data consistency across interconnected systems.
6. Regulatory & Compliance Alignment
Ensure technology solutions comply with banking regulations, internal governance policies, and security standards.
Collaborate with compliance, risk, audit, and governance teams to address regulatory and operational requirements.
7. User Acceptance Testing (UAT)
Plan and coordinate UAT activities with business users to validate system functionality and business processes.
Track defects, manage issue resolution, and obtain business sign-off before production deployment.
8. Release & Production Support
Support release planning, deployment activities, and post-production monitoring to ensure smooth system implementation.
Work with technology and support teams to resolve production issues and minimize operational impact.
9. PMO & Governance Support
Support PMO activities including project status reporting, milestone tracking, risk and issue management, and governance documentation.
Prepare management updates, meeting materials, action logs, and project dashboards to support decision-making and project oversight.
10. Documentation & Reporting
Prepare and maintain product documentation, workflow diagrams, requirement specifications, governance papers, and status reports.
Provide regular updates to management and stakeholders on project progress, risks, dependencies, and key deliverables.
11. Continuous Improvement
Monitor product performance, operational feedback, and customer experience metrics to identify improvement opportunities.
Recommend enhancements and process optimization initiatives to support the bank’s digital transformation goals.
Skills Required
- Manage and prioritize product backlog, create user stories and acceptance criteria
- Gather, analyze, and document functional and operational requirements
- Coordinate across business, operations, compliance, PMO, and technology stakeholders
- Support agile delivery activities including sprint planning, backlog grooming, and sprint reviews
- Coordinate banking system integration across platforms, APIs, payment systems, and third-party solutions
- Ensure solutions comply with banking regulations, governance policies, and security standards
- Plan and coordinate User Acceptance Testing, track defects and obtain business sign-off
- Support release planning, deployment activities, and post-production monitoring
- Support PMO activities including status reporting, milestone tracking, and risk management
- Prepare and maintain product documentation, workflow diagrams, requirement specifications, and status reports
- Monitor product performance and recommend process and product improvements
What We Do
CIMB Group is a leading ASEAN universal bank, one of the largest Asian investment banks and one of the world's largest Islamic banks. We are headquartered in Kuala Lumpur, Malaysia and offer consumer banking, commercial banking, wholesale banking, Islamic banking, and asset management products and services. As the fifth largest banking group in ASEAN, we have over 36,000 staff in 16 locations across ASEAN, Asia and beyond. CIMB Bank and CIMB Islamic Bank are members of PIDM.
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