Natterbox builds AI communications that elevate human-led customer conversations, integrated with Salesforce and the wider CRM stack. This role owns our Conversational AI and Agents track. That covers both the agent products we sell and the agent builder programme: a platform that lets customers build and run their own AI agents on top of our data services.
What you’ll own
- The Conversational AI and agent builder roadmap: discovery, prioritisation and delivery with engineering.
- A platform that others build on, where extensibility and the experience of the people building on it matter as much as the features themselves.
- Full ownership of the track within your first quarter, and the commercial and user outcomes once it ships.
How we work
Product at Natterbox is a small, senior team with a flat structure. You will own your track from end to end, work directly with engineering and go-to-market, and be trusted to make the decisions. Our engineering is AI-accelerated, which raises the standard expected of product judgement rather than lowering it.
Requirements
What you must have
- Shipped conversational-AI, LLM-based or agent products to market, as the person building them rather than a user of them.
- Built products on, or integrated with, a CRM. Salesforce is strongly preferred.
- A genuine commitment to design-led product development and good UX. Usability is central to this role, even though you will not be the designer.
- A preference for hands-on work, owning a track directly. This role will not suit someone looking for a hands-off or purely strategic remit.
Nice to have
- Experience building platform or extensible products that others develop on top of.
- A background in contact centres or customer experience.
Benefits
- Competitive salary and bonus.
- Hybrid working, based in the UK. In person meet-ups in London approximately one day a quarter.
- The opportunity to shape a product line rather than inherit a backlog.
Skills Required
- Shipped conversational-AI, LLM-based, or agent products to market as the builder
- Built products on, or integrated with, a CRM
- Salesforce experience
- Commitment to design-led product development and good UX
- Preference for hands-on work and owning a product track directly
- Experience building platform or extensible products that others develop on top of
- Background in contact centres or customer experience
What We Do
Natterbox is an AI Powered contact center solution that's embedded and managed inside Salesforce. We help Salesforce-first companies to personalize their conversation journeys for improved customer experience and boost productivity for their sales and service teams. Natterbox enables you to create and manage your entire business phone system and contact center globally, inside the world’s #1 CRM. With key CTI and contact center features including IVR, ACD, click-to-dial, call recording, call routing, mobile, auto-logging, speech analytics and dialer
