By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Product Owner - AIESSENTIAL FUNCTIONS AND RESPONSIBILITIES
•Partners with Product Managers on backlog refinement and prioritization, including sequencing work based on value, dependencies, and capacity.•Defines development-ready stories and requirements by breaking down epics and features into user stories, defines acceptance criteria, and documents high-level non-functional requirements.•Executes delegated Product Manager responsibilities when PM capacity or capability is limited, ensuring continuity of product execution.•Collaborates with development teams to ensure stories are well understood and aligned with business outcomes.•Validates solutions aligned to the business units by participating in and supporting User Acceptance Testing to confirm delivered functionality meets defined requirements and acceptance criteria.•Measures visibility into delivery and outcomes by tracking and reporting to stakeholders to surface risks, dependencies, and performance insights.•Partners with Data Scientists, ML Engineers, and MLOps teams to translate AI/ML capabilities into backlog items, and defines acceptance criteria that account for model behavior, data dependencies, and performance thresholds.ADDITIONAL FUNCTIONS and RESPONSIBILITIES
•Raises risks, capacity concerns, and reallocation recommendations to Product Managers.•Supports sprint ceremonies by clarifying requirements and answering questions during delivery.•Supports product demos, walkthroughs, and stakeholder communications.•Serves as a subject matter resource for solution workflows and capabilities.•Monitors deployed AI features for performance, drift, and user feedback, and works with technical teams to surface retraining or tuning needs as backlog items. •Performs other duties as assigned.Remote, United States
QUALIFICATIONS
Education & Licensing
Bachelor's degree in Business Administration, Information Systems, or a related field from an accredited college or university preferred.
Equivalent combination of education, professional certifications, and relevant work experience will be considered.
Experience
•Five (5) years of related experience or an equivalent combination of education and experience required.•Experience performing business analysis, requirements definition, or supporting product delivery required.•Experience in claims, insurance, healthcare, or other regulated operational environments preferred.•Experience working within agile or hybrid delivery teams preferred.•Experience supporting AI, machine learning, or data-driven product initiatives preferred.Skills & Knowledge
- Strong product and requirements documentation skills.
- Ability to translate business needs into detailed user stories and acceptance criteria.
- Familiarity with agile delivery practices and backlog management.
- Ability to assess scope, dependencies, and delivery complexity.
- Strong analytical, problem-solving, and organizational skills.
- Experience tracking delivery metrics and supporting OKR reporting.
- Ability to understand and communicate budget impacts and delivery trade-offs.
- Excellent verbal and written communication skills.
- Strong cross-functional collaboration and stakeholder management skills.
- Ability to meet or exceed performance competencies.
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.Skills Required
- Bachelor's degree in Business Administration, Information Systems, or a related field
- Five years of related experience or an equivalent combination of education and experience
- Experience performing business analysis, requirements definition, or supporting product delivery
- Experience in claims, insurance, healthcare, or other regulated operational environments
- Experience working within agile or hybrid delivery teams
- Experience supporting AI, machine learning, or data-driven product initiatives
- Strong product and requirements documentation skills
- Ability to translate business needs into detailed user stories and acceptance criteria
- Familiarity with agile delivery practices and backlog management
- Ability to assess scope, dependencies, and delivery complexity
- Strong analytical, problem-solving, and organizational skills
- Experience tracking delivery metrics and supporting OKR reporting
- Ability to understand and communicate budget impacts and delivery trade-offs
- Excellent verbal and written communication skills
- Strong cross-functional collaboration and stakeholder management skills
Sedgwick Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sedgwick and has not been reviewed or approved by Sedgwick.
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Leave & Time Off Breadth — Generous paid time off and paid holidays are emphasized, with PTO accruals increasing with tenure. Paid parental leave and caregiver support further expand time-off coverage.
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Healthcare Strength — Medical, dental and vision coverage is complemented by telemedicine and a personal health concierge. Wellbeing supports such as diabetes and weight-management programs, fertility services, and robust mental-health access (coaching, therapy, psychiatry) broaden care.
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Parental & Family Support — Paid parental leave and caregiver support are offered alongside family-forming resources. Fertility services and adoption assistance reinforce family-oriented benefits.
Sedgwick Insights
What We Do
From our modest beginnings as a regional claims administrator, Sedgwick has grown into a leading global provider of technology-enabled risk, benefits and integrated business solutions with 31,000+ colleagues, located across 80 countries. Through innovative product development, organic business development and strategic acquisitions, Sedgwick’s offerings continue to evolve beyond claims processing to meet the current and future needs of our clients. Our approach to delivering quality service in areas such as workers’ compensation, liability, property, disability and absence management goes far beyond just managing claims—we aim to simplify the process and reduce complexity, making it easy and effective for everyone involve.
Why Work With Us
We stay tuned into what our colleagues want and need and deliver a world-class colleague experience that demonstrates how much we value their unique contributions to our business. You’ll see and feel what it’s like to work for a company that’s committed to doing the right thing – for those we serve, for our planet and for each other.
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